Professional Corporate Answering Service
Direct Line Tele Response is an award-winning, nationally recognized answering and call center service specializing in executive answering and messaging services for Corporate Enterprise and Fortune 100 companies. Since 1979, we have been managing calls and messaging for large corporations, so when you partner with Direct Line, we represent your brand image with our professionally certified Call Agents and comprehensive call solutions 24/7/365. A missed call can be missed revenue.
Whether you are a large corporate entity looking to cut costs by outsourcing or a small business that is looking to increase your brand image, we are the perfect solution provider for you.
Contact Direct Line today and let our team of experienced, professional and qualified Call Agents go to work for you. Our operations center is managed by one of the industry’s top administrative teams. So you know you’re making the right choice when it comes to greater caller satisfaction and increased efficiency for your company!
Direct Line has the Answers! Our staff of professionally certified Call Agents will gather incoming information accurately, quickly and confidentially, in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether it is gathering new client information, assimilating messages for the CEO, dispatching an urgent call or facilitating a request for a specific service. No matter how big or small your business is, we’ve got you covered 24/7/365.
During your account set-up, your designated Account Manager will collaborate with you to create scripted protocols for your custom solutions and define how your calls are to be answered. You decide how we manage each type of call, who is notified and how messages are delivered. These protocols can be changed as often as you’d like.
An important part of our operating protocol is that ALL calls are recorded. While our recordings are utilized mostly for training, imagine how important having access to a recorded call could be for back up documentation or research.
Your callers will be impressed with the level of service they receive and your staff will be impressed with the accuracy of the messages. By using our Award Winning Corporate Enterprise Answering and Call Center Services, your company will run more efficiently with lower operating costs while providing superior customer service to your clients.
In addition, you will be able to log into your account anytime by using our FREE customer care Web Portal. You will have real-time visibility to all activity and check messages. This puts all of your account information securely at your fingertips at anytime and from anywhere that Internet access is available.