Answering Service Solutions For Any Business

Closeup of a call center employee with headset at workplaceRegardless of your industry, the bottom line is you must have the tools to be successful in order to grow a profitable business. Without a doubt, the most important tool in your tool box is your phone.  But it’s only as good as when you can answer it.  Think about it…How much are missing calls costing you?  No business can afford to miss a call because 82% of people hang up on voicemail and 90% of new business inquiries hang up if you don’t answer the first time.  Those potential clients will just keep going down the Google list until they get a live person to talk to about their needs.  Simply said, miss a call, miss a sale.

Our live answering services are 24/7/365, which allows your business to virtually be open around the clock. Your calls are being answered by our live virtual receptionists when you aren’t available.  You’re always open for business especially when your competition is closed.

Here’s how it works…Our staff of professionally certified Call Agents will gather incoming caller information accurately, quickly and confidentially, in accordance with your specific call instructions. Our world-class technology automatically identifies which call instructions to follow.

During your account set-up, your designated Account Manager will partner with you to create protocols for your custom scripts and define specifically how your calls are to be answered. You decide how we manage each type of call, who is notified and how messages are to be delivered. These protocols can be changed as often as you’d like.

 

 
 
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Key Services Key Benefits
·         24 Hour Live Answering ·         Affordable quality service
·         Urgent/Emergency Dispatch ·         Customized call solutions
·         After Hours Support ·         We never call off
·         Call Overflow ·         Uninterrupted service
·         Routing/Urgent Call Routing ·         Receive messages instantly
·         Free Web Portal ·         Increase your staffing efficiency
·         And much more… ·         Maintain your professional image

 

 

By partnering with Direct Line, you can ensure your phones are answered by a live agent without interruption 24/7/365. Your callers will experience exceptional customer service at a fraction of what it would cost you to staff your office.