Answering Services For Property Managers
Direct Line Tele Response has been providing Property Management firms our award-winning 24 Hour Live Answering and Dispatching services since 1979. We provide outstanding answering, messaging and urgent dispatch services for any type of property you manage or represent. If you are a property owner, small apartment complex manager or a large home owner association (HOA), we can customize our call solutions to meet your needs. As a Property Manager, you are responsible for what happens at your location(s), so things can get busy and your telephones may not always be answered by a staff member 24 hours a day. Make the smart move and allow Direct Line to provide you with our award winning answering services and accommodate the needs of your property management office(s) and most importantly your tenants. We are an extension of your office. We will work with you to create the service oriented environment your customers require. You decide what we say and how we say it. We can take routine messages or transfer emergency calls directly to you.
Direct Line has the Answers! Our staff of professionally certified Property Management Call Agents will gather incoming information accurately, quickly and confidentially, in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether it is a potential new tenant, an existing tenant or urgent need/request for a specific service you provide. During the account set-up process, your designated Account Manager will partner with you to create protocols for your custom solutions and define how your calls are to be answered. You decide how we handle each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.
Your callers will be impressed with the level of service they receive and your staff will be impressed with the accuracy of the messages they receive. By using our Property Management answering services, your office(s) will run more efficiently with lower operating costs while providing superior customer service to your clients. In addition, you will be able to log into your account anytime by using our Customer Care web portal. You will have real-time visibility to check messages, update your maintenance on-call schedule or change your contact list. Having your FREE web portal puts all of your account information securely at your fingertips at anytime and from anywhere that Internet access is available.
24/7/365 Live Answering and Dispatch Services