Employment Opportunities

Contact us today to learn more about our services, at 888-365-2424.

Join Our Team!

To Apply, Call Our 24 Hour Interactive Job Hotline 855-858-3700

Are you an experienced Call Agent looking for a new opportunity or just ready for a change in your working environment? Then we are the right place for you! Our office is located in Stockton, CA, right off of Hammer Lane, off of HWY 5. Due to our explosive growth, we are currently hiring for morning, swing, and grave shifts. Direct Line is a 24/7/365 business.

Our Award-Winning Answering Services Support a Wide Variety of Industries Including:

Attorneys/Law Offices • Property Management Firms
Trade Service Professionals • Corporate Enterprise
Plumbing Companies • Real Estate Professionals
E-Commerce • Medical/Healthcare
Tech Support/Help Desk • And Many More

Available positions:

Job Summary

To answer incoming calls pleasantly, in the manner prescribed  by our clients.  To take messages and inbound orders accurately and efficiently.  To deliver messages to our clients in a timely manner, per their instructions.

Responsibilities

  • Answer calls promptly and in the manner specified by each client
  • Speak to everyone in a pleasant, efficient, engaging and courteous manner
  • Take & Dispatch information accurately and efficiently; follow clients’ instructions
  • Understand, retain, and use information and procedures consistently
  • Contribute to a cohesive teamwork call center environment
  • Be sensitive to clients’ needs and see that those needs are met
  • Demonstrate your understanding and implementation that “Every Call Counts

Qualifications

  • Pleasant professional phone voice, using proper diction, pronunciation and grammar
  • Type a minimum of 30 words per minute
  • Demonstrated ability to spell, listen and type information accurately
  • Demonstrated ability to have aptitude & ability for call center work
  • Ability to learn new concepts, procedures and instructions
  • Ability to take direction and multi-task
  • Ability to meet company’s schedule needs
  • Dependable & Reliable – Excellent attendance & punctuality

 

At Home Agent Checklist:

 

Work Area Requirements

___       Quiet area with no distractions

____     Private Room with door with no family/visitors present at anytime or passing through

___       Must be well lit without glare

___       Desk must be adequate, designed to safely accommodate the equipment(computer, keyboard, etc)

___       Comfortable chair with adequate back support.

___       Must meet ergonomic requirements

 

Technical Requirements:

___       PC running Windows 10 or higher; Prefer 2 Monitors.

___       High Speed Wired Internet connection; (No wifi)

Here’s What’s In It For You!

Competitive Wages • Profit Sharing
Paid Vacations/Holidays • Employee Assistance Program
Flexible Spending Account • Shift Differential
Bilingual Differential • Career Advancement
Medical/Dental and Vision Benefits • RAP Points/Bonus Hours

Job Requirements

If you are upbeat, articulate, confident with a strong work ethic, then you’ll enjoy working in our fast paced Call Center. If you are able to multi-task, enjoy helping others, and are comfortable working with new technology we want to meet you. Take a look at the great benefits we offer below and then give us a call.

Ability to type 30 WPM • Strong Verbal Skills
Dependable • Confident
Punctual • Internet Savvy
Strong Written Skills • Positive Attitude
Please call our employment hotline 855-858-3700

We look forward to hearing from you.