HR managers, shift supervisors, and other management personnel who work in the manufacturing industry often need call management and telephone answering support.
Direct Line solves this issue by providing live answering, dispatching, and other call center solutions 24/7/365.
Below, we are listing three ways we can help improve efficiency and streamline communication for your manufacturing company.
Employee Attendance Lines
If you find it challenging to track absences and tardiness in your manufacturing business, you should consider integrating an employee attendance hotline. Ideal for medium to large companies, a solution like this makes it easy to centralize your internal absentee management processes.
An employee attendance hotline is a service that many manufacturers, processing plants, and warehousing companies use to manage unexpected employee absences.
The hotline operates through one dedicated phone number, which employees can call to inform management of their absence or report their tardy. They can call at any time of the day or night and speak with a live agent, who will gather pertinent information about their absence.
Once the call has ended, the employee will have a unique call confirmation code, and the appropriate supervisor or group will instantly receive the message.
Live Virtual Receptionists
Our live virtual receptionists are the perfect extension for any manufacturing business. Friendly, knowledgeable, experienced, and professional, we have 100% US-based receptionists that can answer your calls so you can focus on your workflow and product delivery.
Our live virtual receptionist service for manufacturers can provide coverage 24/7, offer bilingual answering, basic message taking, dispatch, and so much more.
This type of service will help you save time and money since you won’t have to hire additional staff, and you can virtually be open 24/7/36 when your competitors aren’t.
After-Hours Customer Service
Most manufacturing plants operate on a 24-hour schedule. This means that communication doesn’t stop after regular business hours, and having after-hours call answering support ensures no call is ever missed.
Our after-hours call answering services can help you increase productivity and keep your overhead costs low.
Interested in Learning More?
Our tailored manufacturing call center solutions will truly solve your telephone answering challenges by eliminating delays and missed calls. We timestamp and document every call. You will also have access to your account and call logs through our convenient client web portal.
At Direct Line, we are all about quality, efficiency, and affordability. Our call agents will answer every call, minimize interruptions for your internal staff, and handle more calls quickly with greater accuracy. For more information about our answering services for manufacturers, contact us today at 888-365-2424.