Answering Services for Manufacturers

Contact us today to learn more about our services, at 888-365-2424.

Call Center Outsourcing for Manufacturers

HR managers, shift supervisors, and other management personnel who work in the manufacturing industry often need call management and telephone answering support — especially when it comes to employee attendance and call-offs.

Direct Line solves this issue by providing live answering, dispatching, and other call center solutions that are available 24/7/365.

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Why it works.

Nowadays, consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your business. Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a call whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Employee Attendance Lines

If you find it challenging to track absences and tardiness in your manufacturing business, you should consider integrating an employee attendance hotline. Ideal for medium to large companies, a solution like this makes it easy to centralize your internal absentee management processes.

An employee attendance hotline is a service that many manufacturers, processing plants, and warehousing companies use to manage unexpected employee absences.

The hotline operates through one dedicated phone number, which employees can call to inform management of their absence or report their tardy. They can call at any time of the day or night and speak with a live agent, who will gather pertinent information about their absence.

Once the call has ended, the employee will have a unique call confirmation code, and the appropriate supervisor or group will instantly receive the message.

Call Center Solutions For Manufacturing Industry

Our live virtual receptionists are the perfect extension for any manufacturing business. Friendly, knowledgeable, experienced, and professional, we have 100% US-based receptionists that can answer your calls so you can focus on your workflow and product delivery.

Our live virtual receptionist service for manufacturers can provide coverage 24/7, offer bilingual answering, basic message taking, dispatch, and so much more.

This type of service will help you save time and money since you won’t have to hire additional staff, and you can virtually be open 24/7/365 when your competitors aren’t.

After-Hours Customer Service

Most manufacturing plants operate on a 24-hour schedule. This means that communication doesn’t stop after regular business hours and having after-hours call answering support ensures no call is ever missed.

Our after-hours call answering services can help you increase productivity and keep your overhead costs low.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

Interested in Learning More?

Our tailored manufacturing call center solutions will truly solve your telephone answering challenges by eliminating delays and missed calls. We timestamp and document every call. You will also have access to your account and call logs through our convenient client web portal.

At Direct Line, we are all about quality, efficiency, and affordability. Our call agents will answer every call, minimize interruptions for your internal staff, and handle more calls quickly and with greater efficiency.

1. How does a manufacturer answering service work?

Our live agents help manufacturers capture new leads and turn them into new business by providing 24/7 telephone answering support. We are here to improve your customer service and help clients reach you whenever they need to.

2. Why should manufacturers consider outsourced telephone answering?

Our innovative solutions can help manufacturers get more organized about their calls and improve workflow and deliverability. We are here to answer every call in your company’s name, extending your front office coverage from standard business hours to all hours (24/7).

3. What are most manufacturers using a telephone answering service for?

Plenty of manufacturers lack in-house staff for communications, which is why they turn to Direct Line for expert call center solutions and customer care support. Our bilingual call agents can assist with expanding into new Spanish speaking markets.

4. Are there any other services besides telephone answering?

Yes. We offer call forwarding, basic appointment scheduling through Calendly, message taking, and other services that you can include in your manufacturer answering service. All call answering scripts are customizable.

5. Is a manufacturer answering service available 24/7?

Yes. Our answering solutions can be set up to work during the regular business hours, after-hours, or 24/7. You can set up your answering service any way you want, and make sure that all your calls are answered, documented, and processed in accordance with your specific call instructions.

Call today to learn more about our award-winning call center services for Manufacturer’s, Processing Plants, and Warehouse’s. 888-365-2424

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

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