After Hour Answering Services

Contact us today to learn more about our services, at 888-365-2424.

After Hour Answering Service

Are you in need of After Hours support? Do you have a shortage of staff? Are you losing customers because no one is there to answer your phones?

If you answered “Yes” to any of these questions then you need to enlist our After Hours answering service and allow us to not only solve these issues for you but help you increase your competitive edge.

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Why it works.

Leverage our 24/7/365 After Hours support so that you never miss a call. Our advanced call center technology ensures that accurate information is collected and delivered to the right individual for follow-up. We will represent your company just as if we are working directly in your office.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

No need to hire additional staff to answer calls after-hours, on weekends or Holidays.

Improve Customer Service Levels

Improve your response time when your office is closed with after-hours telephone answering support.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for any type of call you receive.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Emergencies instantly dispatched to on-call personnel as well as immediate message delivery.

Competitive Advantage – The After Hour Answering Services Effect

Think about it. How many of your competitors are open 24/7/365, even on holidays? Probably not many. So, by enlisting the support of professional answering services, you have now expanded your business operating hours around the clock. Here’s the compelling message… YOU can actually begin to have a work-life balance by doing this and never worry about missing another call.

Here’s how it works. Let’s say you leave your office at 5 pm to attend your child’s play.   At 8 pm someone calls your office inquiring about services. You’re at the play and we’re answering your phones, gathering all of your caller’s information, dispatching your messages and YOU have spent quality time with your family.

It’s as simple as that.

Our professionally certified call agents are answering your phones and gathering pertinent information all the while projecting the image as if they are sitting in your front lobby ready to service your potential clients as well as your current ones.

How do we do this? All calls are scripted and are logic-based. This means, if a caller is inquiring about products or services, our scripted solutions direct the call agent to a customized script specifically for this type of call.

For example, if someone calls in seeking an estimate for plumbing services we are directed to answer in accordance with that particular request.

You can now begin to live life and balance your time all the while knowing you will never miss a call again regardless of the time of day.

24-Hour Call Center Services

Our After-Hours answering services are typically used by companies who need call support after they close their businesses daily. At Direct Line, we answer for a wide variety of industries that require After-Hours answering service. These include Attorneys, Medical Professionals, Trade Service Professionals, Real Estate and Property Management firms, and just about any industry that may have urgent calls after normal business hours.

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Call today and learn more about our award-winning after-hours answering and call center services888-365-2424

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.

Devecia V. | Farmers Insurance Agency Owner

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