About Us

Contact us today to learn more about our services, at 888-365-2424.

Our Answering and Call Center Services

Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365.

Founded in 1979 by Ruth and Larry Goldenberg, Direct Line was focused on providing quality messaging services exclusively for medical professionals and healthcare facilities which quickly evolved into supporting a wide variety of industries nationwide.

Direct Line provides award-winning answering and call center services to hundreds of clients in almost every industry, business, and profession. Our call processing systems, state-of-the-art technology, and rigorous training methods maximize our ability to manage all of our clients’ answering, messaging, and dispatching needs.

Ken Goldenberg, Jay Boonchan, John Freire
Ken Goldenberg, Jay Boonchan, John Freire

Mission Statement

To provide quality answering and call center services as required by our clients, while providing a cooperative and collaborative work environment that encourages and rewards efficiency and excellent performance.  To respond successfully to changes in business, technology, and growth opportunities for the company and our employees.

Company Focus

Direct Line has always focused on delivering excellent answering and messaging services to our clients. We will continue to build upon our infrastructure to ensure →

  • Exceptional client/caller experience
  • Professional and well-trained staffing
  • Process-driven call center operations and quality control
  • State of the art telecommunication technology

We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.