- 24 Hour Live Answering
- After Hours Answering and Dispatching
- Live Virtual Receptionist
- Employee Attendance Hotlines
- Urgent and Emergency Dispatch
- Bilingual Answering and Call Center Services
- Secure Medical Answering
- Alert and Email Monitoring
- Lead Capture
- Enhanced Voicemail
- Call Center Services
- Overflow Call Coverage
- Reservations and Bookings
- Additional Services
Our Answering and Call Center Services
Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365.
Founded in 1979 by Ruth and Larry Goldenberg, Direct Line was focused on providing quality messaging services exclusively for medical professionals and healthcare facilities which quickly evolved into supporting a wide variety of industries nationwide.
Direct Line provides award-winning answering and call center services to hundreds of clients in almost every industry, business, and profession. Our call processing systems, state-of-the-art technology, and rigorous training methods maximize our ability to manage all of our clients’ answering, messaging, and dispatching needs.
To provide quality answering and call center services as required by our clients, while providing a cooperative and collaborative work environment that encourages and rewards efficiency and excellent performance. To respond successfully to changes in business, technology, and growth opportunities for the company and our employees.
Direct Line has always focused on delivering excellent answering and messaging services to our clients. We will continue to build upon our infrastructure to ensure →
- Exceptional client/caller experience
- Professional and well-trained staffing
- Process-driven call center operations and quality control
- State of the art telecommunication technology