“Our experience with Direct Line has been extremely positive and we are VERY satisfied with your service.”

Melissa S.

Property Manager

August 30, 2018

“Your team is doing a fantastic job! I really couldn’t be more happy with your service. I have received feedback from both clients and staff and both had nothing but good things to say!” 

John E. Owner of a large electrical contracting company

July 16, 2018                                                  

“I only order over the phone, so I talk to a lot of different people and I must say your service is EXCELLENT! The call agent that assisted me was so upbeat and professional. I asked her if she was like that in real life because she was so genuine. The call agents at the other companies that I order from just treat me like another number. Your call agent made me feel very special.”

Richard H.- Catalog and E-commerce consumer

May 21, 2018

” Muchas gracias por ayudarme en español. Me hizo las cosas más fáciles y estoy muy agradecido.”

-Translation: “Thank you so much for being able to help me in Spanish. It made things easier for me and I am very grateful.”

Renato A. – Client for a large mechanical engineering company

April 30, 2018

“You guys do a really good job! Most people don’t take the time to repeat spellings and numbers, but you did and it really helps to keep from making mistakes. Thank you so much!”

Dan G. – large Bay Area security company

April 16, 2018

“You guys are GREAT!”

Bill L. Owner of a large electrical contracting company

April 9, 2018

“You guys do a really good job! I always try to sound professional on the phone but you’ve got me beat 1000 to 1.”

W. Coates, Property Manager

April 6, 2018

“I am really happy with the way your call agents handle our calls and the particulars that are important to our business. We’re able to serve our customers better because of it. I also appreciate the ‘no problem’ solution oriented aspect of your service.”

Beverly A-Owner of a large roofing company

March 20, 2018

” Is this an answering service? You are so professional!”

Delia G. -Plumbing customer

February 23, 2018

“I appreciate your help! You’re very good on the phone and thank you so much.”

Jonnie B. Tree Service Customer

February 23, 2018