“As of this morning, we have over 2000 people in emergency shelters due to the California fires. Over 1400 homes have been destroyed. Every one of those calls your team is picking up brings hope to people, even during a pandemic.”
Francisca H. The American Red Cross
“We have utilized Direct Line for, I believe, 3-5 years now. Time is flying and I’m blonde! I can’t imagine our business operations existed without you. I have zero complaints and that is a huge compliment to you, your company and staff. My husband and I own one of the largest Farmers Insurance Agencies in the US. and we are consistently in the top 10 out of 14,000 agents. Weare licensed in 25 states insuring high net worth clients who expect a higher level of technology.
We are proud to say we don’t have voicemail; you will always get a live person. Just like a doctor’s office, you can use our after-hours line. Don’t call our 800 number, we want to personally take care of you!
Week over week, our office receives calls at night and on the weekends asking for quotes. If we did not have Direct Line, I’m sure a lot of these potential new clients would simply hang up and call the next insurance agent. These new prospects are called back within minutes from one of my team . . . hence producing additional revenue, which in turn more than pays for your services. Your service cost is affordable and we appreciate that. I have NEVER had a client complain stating, the hold time was too long, or they weren’t nice to me. Thank you for being there to help us. Our agency loves Direct Line and will be a continued client until we retire.”
Farmer’s Insurance Agency Owner
“You do the best job of any answering service I’ve ever heard!” You’re clear and concise. Kudos to you.”
“I am a board member and I just want to thank you all for the services that you provide and the help you are to our patients and company. Being on the front line of this pandemic is not easy and people are on edge. Thank you all for being professional and courteous despite the circumstance. You are appreciated.”
Lifelong Medical Care
“You guys and gals are life savers; in ways that you will never know.”
Partner of a large Bay Area law office
“Hiring Direct Line has been one of the best things we’ve done for our business. It means so much to us that we have
you guys looking out for us.”
Owner of a large Roofing company
“You guys are awesome! You really are, your whole company is amazing! Every time I have called and gotten your service it has been a wonderful experience. You all are so professional and courtesy and it is just wonderful!”
Shelly C.- Executive Director of a large Home Healthcare organization
“We appreciate you and that you consistently meet and go beyond our expectations. Keep up the great job!!!
Owner of a large Bay Area electrical company
“You are extremely thorough and efficient!”
Bill R. Attorney
“I am very impressed with your after-hours answering services. You sound very qualified and doing good work.”
Mark J., Attorney