Direct Line Answers Your Phones So You Don't Have To!

Why Choose Direct Line?

Award Winning Excellence – Our history of award winning answering services is primarily due to our commitment to excellence in everything we do, every message we deliver, every call we take because EVERY CALL COUNTS.   Since 1979, our reputation has been built upon the quality of work we deliver. Our strong attention to detail during every stage of the messaging process sets the stage for excellence. Read More…

Answering & Call Center Services

Direct Line Tele Response is a multiple award-winning Answering Service and Call Center. We are known throughout the United States and Canada as being one of the leading pioneers within the Answering Service industry and have been since 1979. Why? Because we hold ourselves accountable for detailed excellence for every call, every time because “every call counts”.

“You guys do an awesome job! It’s always nice doing business with you. I have also recommended you to one of my friends.”

Sharon R.

Sales Manager of a large Bay Area moving company

“As of this morning, we have over 2000 people in emergency shelters due to the California fires. Over 1400 homes have been destroyed. Every one of those calls your team is picking up brings hope to people, even during a pandemic.”

Francisca H. The American Red Cross

“We have utilized Direct Line for, I believe, 3-5 years now.  Time is flying and I’m blonde! I can’t imagine our business operations existed without you. I have zero complaints and that is a huge compliment to you, your company and staff. My husband and I own one of the largest Farmers Insurance Agencies in the US. and we are consistently in the top 10 out of 14,000 agents. Weare licensed in 25 states insuring high net worth clients who expect a higher level of technology. 

We are proud to say we don’t have voicemail; you will always get a live person. Just like a doctor’s office, you can use our after-hours line. Don’t call our 800 number, we want to personally take care of you! 

Week over week, our office receives calls at night and on the weekends asking for quotes. If we did not have Direct Line, I’m sure a lot of these potential new clients would simply hang up and call the next insurance agent. These new prospects are called back within minutes from one of my team . . . hence producing additional revenue, which in turn more than pays for your services. Your service cost is affordable and we appreciate that. I have NEVER had a client complain stating, the hold time was too long, or they weren’t nice to me.  Thank you for being there to help us.  Our agency loves Direct Line and will be a continued client until we retire.” 

Devecia V.

Farmer’s Insurance Agency Owner

“You do the best job of any answering service I’ve ever heard!” You’re clear and concise. Kudos to you.”

Stephen L.

Law Partner

“I am a board member and I just want to thank you all for the services that you provide and the help you are to our patients and company. Being on the front line of this pandemic is not easy and people are on edge. Thank you all for being professional and courteous despite the circumstance. You are appreciated.”

Robbie F.

Board Member

Lifelong Medical Care

“You guys and gals are life savers; in ways that you will never know.”

Douglas H.

Partner of a large Bay Area law office            

“Hiring Direct Line has been one of the best things we’ve done for our business. It means so much to us that we have 
you guys looking out for us.”

Beverly A.

Owner of a large Roofing company


“You guys are awesome! You really are, your whole company is amazing! Every time I have called and gotten your service it has been a wonderful experience. You all are so professional and courtesy and it is just wonderful!”

Shelly C.- Executive Director of a large Home Healthcare organization   

“We appreciate you and that you consistently meet and go beyond our expectations. Keep up the great job!!!

Brian K.

Owner of a large Bay Area electrical company

“You are extremely thorough and efficient!”

Bill R. Attorney

“I am very impressed with your after-hours answering services. You sound very qualified and doing good work.”

Mark J., Attorney                                                           

“We always receive compliments with how the answering service works, so that’s awesome. We appreciate you guys quite a bit and hope to continue the great service.”

Shayla B.

Administrator for a large healthcare organization

July 12, 2019

“You are doing a FANTASTIC job!”

Colby L.

Partner in a large law practice

July 2, 2019

“WOW, You guys are so professional!”

Patrick R.

Owner of a busy Bay Area tree service company

April 28, 2019

“Your call agents sound so professional.”

John M.

Partner in a large Bay Area Law Office

April 15, 2019

“Everything is going GREAT and my judges are super happy with the service they are receiving! Thank you.”

Angela B.

Santa Barbara County Superior Court

April 3, 2019

“Direct Line is attentive, responsive, and supportive. Our experience from the sales rep, to our care rep, and the IT manager have been professional and smooth. My rep would reach out to me if there are any concerns or clarifications required. We are able to make changes and updates to our script when we see fit.”

Linda N.

Consolidated Fire Protection

March 18, 2019

“I want to give praise where praise is due. Your call agents have great customer service skills. They are warm, and friendly.”

Kevin F.

Large Bay Area city 311 call-in line.

March 15, 2019

“Please tell your manager that you guys have a FANTASTIC answering service!”

Michael M.

Owner of a large plumbing company

January 28, 2019

“Our experience with Direct Line has been extremely positive and we are VERY satisfied with your service.”

Melissa S.

Property Manager

August 30, 2018

“Your team is doing a fantastic job! I really couldn’t be more happy with your service. I have received feedback from both clients and staff and both had nothing but good things to say!” 

John E. Owner of a large electrical contracting company

July 16, 2018                                                  

“I only order over the phone, so I talk to a lot of different people and I must say your service is EXCELLENT! The call agent that assisted me was so upbeat and professional. I asked her if she was like that in real life because she was so genuine. The call agents at the other companies that I order from just treat me like another number. Your call agent made me feel very special.”

Richard H.- Catalog and E-commerce consumer

May 21, 2018

” Muchas gracias por ayudarme en español. Me hizo las cosas más fáciles y estoy muy agradecido.”

-Translation: “Thank you so much for being able to help me in Spanish. It made things easier for me and I am very grateful.”

Renato A. – Client for a large mechanical engineering company

April 30, 2018

“You guys do a really good job! Most people don’t take the time to repeat spellings and numbers, but you did and it really helps to keep from making mistakes. Thank you so much!”

Dan G. – large Bay Area security company

April 16, 2018

“You guys are GREAT!”

Bill L. Owner of a large electrical contracting company

April 9, 2018

“You guys do a really good job! I always try to sound professional on the phone but you’ve got me beat 1000 to 1.”

W. Coates, Property Manager

April 6, 2018

“I am really happy with the way your call agents handle our calls and the particulars that are important to our business. We’re able to serve our customers better because of it. I also appreciate the ‘no problem’ solution oriented aspect of your service.”

Beverly A-Owner of a large roofing company

March 20, 2018

” Is this an answering service? You are so professional!”

Delia G. -Plumbing customer

February 23, 2018

“I appreciate your help! You’re very good on the phone and thank you so much.”

Jonnie B. Tree Service Customer

February 23, 2018

“Thank you! You are very efficient in collecting all of my information.”

Susan T. – resident of Berkeley

February 23, 2018

“Wow! You are really nice! Thank you so much for your help.”

Marilyn R.- Property Manager

February 22, 2018

“I appreciate your professionalism. Thank you for being so polite and professional.”

Mark G. – Attorney

February 22, 2018

“You are very polite. From my experience, I’ve never spoken to anyone who is as polite as you! Thank you so much.”

Rachel S.-resident of Berkeley

February 22, 2018

“You guys are fantastic! I’m so glad you’re there to answer my phones.”

Dr. Alvin L. – Medical Doctor

February 18, 2018

“You have such a nice voice and are so helpful.”

Louie R.- Large Tech Firm

February 18, 2018

“I have to tell you that you are the nicest answering service. All the others are usually rude and upset, but you have such a nice voice and have been so helpful.”

Shawn C.- Upscale Restaurant in Palo Alto

February 18, 2018


“You guys have a great system. I’m very satisfied with your service. You guys do a great job!”

Gary L. – Large Restoration Company

February 23, 2018

“Thank you and keep up the good work keeping our customers happy.”

Paul B. MapR Technologies

February 6, 2018

“Your service is great! We’ve been with Direct Line for years.  No complaints. I can get free service but I like knowing who my callers are talking to and appreciate a real person answering.”

Dr. Ariane T. Medical Professional

December 8, 2017


“Boy, you are extremely professional! I’ve been in hospitality services all of my life and you are extremely good!”

Patrick Q-Caller for a large Tree and Landscape Service

August 2, 2017

“I can’t believe it’s already been a year since we switched services. I must say you and your team have been nothing but great! Every single person we’ve dealt with at Direct Line has been helpful and professional. Great customer service! Thank you!”

Veronica L.-Owner of a national Fire and Water Restoration company

July 17, 2017

“It is a pleasure working with Call Agents that are professional, efficient and who gives excellent customer service!”

Barbara L., Manager of a large waste management company

June 19, 2017

“It’s been going on 22 years that we have been on service with you and I just wanted to mention that we hardly speak with you because your service is FLAWLESS! Thank you so much!”

Aaron S., Owner of a large Roofing company

June 14, 2017

“I think your Call Agents are doing a great job! Thank you for all you do for my company.”

Bob V. CEO-Property Management Services

June 12, 2017

“Your service is FANTASTIC! Every caller loves you guys.”

Everett S. – Owner of a large Private Investigation and Intelligence firm

March 6, 2017

“You sound so professional.  I am going to call Jay and definitely talk to her about using your service.  I have a business and I am interested in Direct Line!”

Rick J.-Owner of and Architectural firm

December 26, 2016

“I’m getting extremely positive feedback from our On-call staff.  I have people coming up to me saying, ‘Direct Line is SO much better than the last service we used.’ We especially love the fact that you can text us to dispatch our calls.  Thank you!”

Linda N.,Training Manager

Large Fire Protection Service Company

November 16, 2016


“You guys are so GREAT! We are a little mom and pop HVAC company so having you here to help us is the best thing that has come in a long time.  Thank you so much for what you do!”

Patricia H. Owner of an HVAC company

November 14, 2016

“You folks are doing a GREAT job for us! I really appreciate it.”

Scott D. Property and Facilities Manager

November 3, 2016

” You are the BEST and most helpful after hours receptionist ever!”

Sophia B. Educational Administrative Professional

October 25, 2016

“Thank you for all you do for us.  You ladies and gentlemen always do a great job for us!”

Kimmie M. -United Mechanical

September 30, 2016

“Your service is AWESOME!!  We are very satisfied and really appreciate your service.”

Jimmy Y.-Manufacturer

September 27, 2016

“I am VERY pleased!  Your staff has handled my calls very professionally.”

Bruce S. Attorney

September 23, 2016

“I originally recommended Direct Line when I first started at the mortuary 22 years ago and I am still VERY pleased with your service.  The Agents have so much compassion for our callers and that goes a long way.”

Smiley B.  Mortician

September 20, 2016

“The office of my nonprofit organization is constantly busy and when we had some turnover recently, Direct Line was a lifesaver. Our phones are answered all the time and we are able to respond to our youth and our parents as well as the community in an effective manner. Thank you!”

Kevin W.- Executive Director for a Youth Non-Profit Organization

August 26, 2016

“I am the person who returns all of the calls regarding potential new clients and I APPLAUD you!  Your messages are always easy to understand, correct and succinct. Thank you!”

Kimberly-Placement Intake Specialist

August 24, 2016


“If I could clone your answering service, I would. You are always in a good mood.  Anytime people ask me for a good answering service I recommend Direct Line. I give out 10 certified compliments per year and you get most of them!”

Sharon K.-Resident

July 31, 2016

“You are the best answering service I have EVER dealt with!  With other answering services, I usually have to repeat myself 3-4 times to get my message across.  You should work full time for American Services with those kind of skills!”

Bill D.- Solar Company Owner

July 28, 2016

“I’ve called after-hours before and I am very impressed.  You are very professional and very polite.  You really know how to conduct good customer service!”

Joseph A.- Information Technology

“You guys are AMAZING!  Thank you Direct Line!”

Jeff V.-Insurance Broker/Owner

“It has been such a relief knowing you have our backs 24/7! I hope you know you are not only helping a business, but real people with real lives.  You have given me peace of mind and much joy in my personal and work life.  Thank you.”

Evan C. IT professional

“Is this the answering service? You’re doing a GREAT job! Better than any other answering service I’ve ever dealt with!”

Del C.-Client for a large recycling center

“You have the BEST agents! Kaye is the greatest.  She is short and succinct. You are the BEST answering service.  Thank you for always treating me with care when I call.

Sharon S.- Property Manager for the largest Affordable Housing Property Management company in the state of California.

“Your support, follow-up, professionalism and teamwork are SECOND TO NONE!  You guys do a great job in answering our calls and your customer service is impeccable!  Please keep up the great work.”

Pastor James B.-Faculty Member of a large University

“I have had NOTHING but wonderful customer service experiences with everyone that I have talked to at Direct Line.  Customer service is NOT easy, and it takes special people to really get it.”

Kimmie M.  Project Manager for a large HVAC Contractor

“It is wonderful working with you.  If every vendor was as courteous as you, the world would be a better place.”

Samantha B. IT Professional

“You are the BEST when it comes to confirmation calls.  Thank you for your help.  Excellent work!’

Dolard M.-Financial Services Professional

“I use Direct Line for 12 years as the President of OSS International.  I am with a new company now and highly recommend Direct Line.  You guys are excellent and assisted me in the growth of my previous company.  I look forward to partnering with DL again.”

Glenn D-Former President of OSS International

“We receive excellent service from Direct Line.  We are happy to partner with you in the service of our clients.”

Tanya S.-Medical Program Manager

“Thank you so much! I give you guys a two (2) thumbs up!  What GREAT customer service.”

Patrice C.-Property Manager

“You are the BEST answering service in the world!  You are always so thorough!”

Sharon K.  Property Manager of a large residential facility

“Thank you all so much.  You guys are GREAT! We love you guys over here!”

Travis A.-Large IT company in Silicon Valley

“Thanks to you and your entire team for the wonderful job you all do.  It’s good to know our customers are in such capable hands.  Thanks again and best wishes for a Merry Christmas and a Happy New Year!”

Ruth A.-Bullock & Jones

“I have been very pleased with your service!  The fact that you can answer in Spanish is even more than great.  It’s awesome.  I really love it.  I say to myself, why didn’t I call you guys sooner?  Anyway, thank you!

Tamiko M.- Attorney

“I want to express my wholehearted admiration and thanks to you and the rest of the Direct line Team.  You are a FANTASTIC partner for all of us here at the American Red Cross- reliable, responsive and professional!”

Michael H. -Executive, The American Red Cross

“I really want to write a testimonial (already) to share what a huge help you guys have been so far!  Totally worth the money spent.  THANK YOU!”

Devecia V.- Insurance Agent/Broker

“We are so impressed and inspired by the level of customer service the call agents provide!”

Kathryn D.-Director of a large financial firm

“Thank you so much!  I NEVER have any issues with Direct Line’s service… you are all FABULOUS!”

Kimmie M.- Manager of a large HVAC company

“It’s amazing to me when I reflect upon the amazing work our volunteers do every day to  help people and how none of that would be possible without Direct Line.  Thank you for everything you do to support The American Red Cross.”

Alex R.-The American Red Cross, Los Angeles Chapter

“I placed an order several weeks ago and the woman taking my order was so good that I went out of my way to tell her supervisor about my great customer service experience.  I am telling you about it again!!!.  You all are so friendly and professional.  Bullock and Jones has great agents.”

Bernard K.-Customer

” I called this number accidentally.  Even though it was a wrong number, I asked Tami to explain to me what the company does.  I had never heard of before but she was so professional and courteous that I want to find out about signing up.”

Johna H.

“You are the BEST answering service we’ve ever had! We have very complex instructions for our property emergencies and your team has been able to follow them accurately.  Thank you!”

Aaron S.-Property Manager

“I would like to give super kudos to all the great people at Direct Line for being so professional, polite, good-humored and super helpful.  A power outage for a property manager is always a tough situation.  You made my life a lot easier and I am very grateful.”

Donna B.-Property Manager

“You guys are just so wonderful!  I think you should do a client satisfaction survey because I would just rant and rave about how great your service is.  Thank you for always being there when we need you!”

Samuel A.-Large nationwide roofing and solar company

“We have been working with Direct Line for a long time (16 years) and it is so nice to have such a professional service.  Thank you!!

Bryan Z.-Attorney

” I just wanted to call and apologize to the call agent I spoke with on Monday.  I was very rude to her and she was SO PROFESSIONAL to me.  Please let her know I am sorry and that she did a great job!”

Anonymous-Property Manager for a large Property Management Firm

“I continue to be impressed with the great feedback we get regarding your call agents.  It’s been pretty seamless for us and we appreciate it so much!”

Ruth A.-Owner, E-commerce site

“We are so pleased that you were able to help us with the expansion of the PACE program.  We were not sure how it would all work at first and we’re so thankful that it all worked out.  It’s been great.  Direct Line has been a lifeline for CEI.”

Dianna G. and Lenore M.-Center for Elder’s Independence (CEI)

“You are very nice.  You took the message the right way and the means you know what business is like.  Most people don’t.  You have done the perfect job so the message will arrive there exactly the way I need it to.  It’s a responsible way to do things.  Very nice! I’m happy with you.”

Dr. Pritam S.  Medical professional with UCSF

“You sound FABULOUS! I’m forwarding you our calls because I know you’ll handle them well.

Teri B-Owner, Security Systems firm

 Dear Direct Line Operators,

I just want you to know that a client of mine (over 15 years) has made a point of telling me that my answering service is a pleasure to deal with.  She told me that every time she calls,  you all are courteous and efficient in gathering an accurate message to me.  She said you are “wonderful”.  I think you are as well.

Thank you for making my office look so well!

Liz A.-Owner Fiduciary Services Firm- (Direct Line Client for over 15 years)

“We couldn’t be happier with your service!  We have both tested it on several occasions and have found everything to be PERFECT!  We have also received 200% more leads in the past week, which we don’t believe is a coincidence.”

Kristen B.-Owner of a home technology firm

“You guys always do a great job.  I really appreciate it.”

Doris T.-Property Manager

“Lindsay was so helpful and attentive while she was covering.  Please send her my thank you for all she did!  We really appreciate the attention everyone at Direct Line gives.”

Patricia D.  Attorney

“I want to share the GREAT feedback I just received from one of my clients…’I would like to compliment the lady who took my order this morning.  She was very professional and helpful-I appreciate that.’  Keep up the great work!”

Byron L.-High Volume, upscale e-commerce retail owner

” We appreciate the great service from the entire Direct Line staff!”

Angela K.-Owner of a large Electrical company

“I would like to compliment your representative on this call.  She was very polite, helpful and knowledgeable about the games.  Great work!”

Alison G.-Requesting service ticket for broken gaming machines

“Boy, you are really good!  We need more people like you in customer service!”
Cherie E.-Plumbing Contractor

“You’re a smart lady and a very obvious excellent person for the corporation and I am very impressed by you.  I am looking forward to moving ahead and I will bring about 50 more people to your business!”

Dr. James W. -Client of a Nationwide Solor Roofing Firm

“This was a good call-nice work!  Please give a high-five to the call agent who took the call!”

Serena C.-Corporate Level Executive for a large Financial Group

“I just wanted to thank you for the excellent service you provide us.”

Smiley-Mortuary Services

“You sound really good at your job, your not like most answering services where they sound horrible and robotic.”

Ryan S-Security Professional

“I find you to be a true professional and that your company provides a great service.”

David A.- Automotive Recruiter

“You’re the most serious and best answering service I’ve spoken with.  You do a great job!”

Bob R.- Mobile Application User

” You guys are the best.  I couldn’t have anyone better representing me!”
Paul K.-Attorney

“I really, really love your company!  You guys are great and have done a wonderful job for so many years!”

Cindy-Pediatric Cardiology

“We are SO HAPPY with your service!  It was really night and day when we started service with Direct Line.  I wish we would have done it sooner!  Thank you for all of your great work.”

Jen P.  North American Meat Institute

“You and the rest of the Direct Line staff have been wonderful and we are beyond satisfied with the level of service! Thanks again.”

TJ-At Home Care/Eldercare Business Owner

“Good job!  You guys always do a good job.  Keep it up!”

Steve W.-Finance Manager

“Very good call! Colin was very patient; much appreciated.  Please give him a Hi-Five for me!”

Serena C.-Financial Advisor

“I want to compliment the person I talked to on Sunday! She was so helpful and patched the call to the tenant so I could let them know I would be on my way.  This kind of customer service goes a long way!”

Maria D.-Property Manager

“We are loving the service so far!  The agents are doing EXACTLY what we needed.  Thank you!”


“Thank you for being so professional and so kind!”

Jan H.-Property Manager

“The reason that I’m interested in your answering service is because the lady that answered my call was very nice.  I called my current answering service the other night and wasn’t impressed at all.”

John C.-Owner of a Restoration company

“Thanks again for your EXCEPTIONAL service.  Four years running and Direct Line never misses a beat.  We appreciate your efforts!”

Scott D.-Energy Consultant


“Thank you Nicole for your patience and being wonderful and helpful.  What you do is extremely important and I appreciate it.  You have a wonderful voice.”

Jane C.  Property Manager

“What is your name? I’ve spoken to you before.  You are ALWAYS so pleasant!”

Susan P. Order Entry Customer

“I really think that your service is top-notch and we’ve benefitted from having you take our off-day and evening calls.  And I want to continue the relationship as our business grows.  Your operators are wonderful and they are doing such a good job.”

Earl F.-General Manager of a major hotel chain.

“I’m very happy with your service!  It works very well for my roofing business.”

Ken R.-Large Roofing Contractor

“It’s been really fantastic not having to fiddle with our answering machine!  Thanks.”

Samantha H.-IT Professional

“I really appreciate the good work you all do there.  You all do a fine job!  Happy Holidays!”

Rich-Owner of a large Refrigeration company

“Your service is working great!  I regret not doing it so much sooner.  Never did I realize how many calls go right to voicemail.  I am super excited!! Thanks again.  I love your service and I am already telling my other contractor friends.”

Manny J. -Plumbing Professional

“Just wanted to let you know that the staff that’s taking messages does a wonderful job!”

Kimberly B.- Major Healthcare Facility

“Mrs. Houston was very happy with how Colin helped her with her order this past weekend!  She said he was very helpful and patient and she appreciated it very much!  Please send our thanks to Colin as well for his great customer service!”

Ruth A.-Owner of a high volume E-Commerce/Catalog Company

“You’re the BEST person I’ve talked to today.  I ordered from another place a few minutes ago and it sounded like she just woke up!”

Mr. Gaston-E-Commerce Customer

“What service!  I have Direct Line to be thankful for this year.”

Teresa D.-Designer

“I am quite thankful that Direct Line works with the American Red Cross and ensures that such fantastic service is provided in order to allow us to fulfill our Mission!”

Alex R. The American Red Cross- Los Angeles

“My website guy has been bugging me for years to hire an answering service because I answer all of the calls myself.  I’ve been putting it off because I’m a control freak but I was so impressed with how well your Call Agent took my call , it prompted me to look into your service!”

Dr. Thomas L. -Medical Professional

“Can I just say this was the best confirmation call that I’ve ever done!”

Don T. Financial Services

“I’ve been very happy-Thank you!  All the feedback I’ve been given has been very positive.”

Carol B.-Lending Company

“Please advise the operator of these words of praise for her great job!”  “I am impressed with the standard of excellence in customer service demonstrated in every conversation.  True professionalism cannot be faked and it is valued.”

Ruth A-Catalog Company Owner

“I make over 300 calls a day and I must say I really appreciate your professionalism.”

Pamela S. -Janatorial Company

“Thanks so much for helping us on this!  I am relieved we finally have some help on covering phones!”

Earl F.-Manager of a Nationwide Hotel Company

“I love the service.  Everyone there has been delightful and a pleasure to talk to!”
Dr. Jessica G-Medical Professional

“You guys always do such a great job!  When we are out of the office, we don’t worry about a thing.  Thank you!”

Deborah-Legal Professional

“Thank you as always to you and your staff for the care you provide in handling our Afterhours calls!”

Jen P.  Nationwide Meat Association

“You are very good at what you do!”

Annette V.-Law Office

“You’re  very swift and accurate with getting the name and number.  I’ve never seen anyone get it on the first try.  It’s pretty difficult.  VERY GOOD!

Mitchell H.-IT professional

“Early this morning our website went down.    Your staff did an excellent job notifying us and staying on top of it! Thank you!

Tim M.-Financial Services

“The lady that answered my call right now had a very nice voice.  Her service is excellent.  Please tell Sophia that I appreciate her being so wonderful when taking my calls.”

Dr. F.-Medical Doctor

“I was told by one of my clients that my answering service is TOO good because they thought they were talking to someone in my office.  You guys are GREAT!”

Amy C.-Childcare Staffing Company

“Your operators have done an excellent job for us at night and on the weekends.  We really love getting the messages via SMS!”

J.J. P.-Property Manager for a Nationwide Property Management Companty

“You guys have been AWESOME!  I’ve worked with other services that don’t even come close.  We really appreciate your help so thank you for being such a pleasure to work with.”

Alex R.-The American Red Cross, Los Angeles Region

“You were very, very helpful.  Thank you for trying to assist me.”

Patient calling in to their Dr.’s office

“You are so efficient!  I didn’t know I’d be speaking with someone at this hour, but it’s been a pleasure speaking with you..  I need a service like yours.”

Brian P. -Manager for a large nationwide property management company

“Thank you so much for being so thoughtful.  You do a wonderful job for us and you care about our clients.  Kudos to Donna for going above and beyond for our clients and their needs.”


“Reina is well suited for her job.  She is amazingly sensitive, not dismissive at all.  She calmed me and made me feel like I had the right to call about my issues.  She is perfect for her position.”


“We are very satisfied with the service we receive from Direct Line.  We have over 500 employees and roughly 100-250 support calls that flow through our system each week.  Both of our Sales and Technical teams have been extremely satisfied with the support you give us.”

David A.-Silicon Valley Information Technology Firm

“Thank Donna for her EXTREMELY nice handling of this call!! We appreciate knowing someone as skillful and polished as Donna is helping us with these much more difficult calls to our Order Line.  She’s GREAT! Thanks again!”

Ruth A.-Ecommerce Business Owner

“I’m a first time caller and you represent them very well.  Thank you!”

Patient Call to Doctor’s office

” I just called to thank the man I spoke with earlier (Colin).  Everything worked out!  Thank you for all of your help!”

Peggy R.-Property Manager

“Excellent work, Marie!!  Thanks for all the effort your team puts into our account.  We are very happy with your service!”

Scott D.-Administrative Manager for a major Security company

“You are the most polite person that I have ever spoken to from an answering service”

Barbara A.-Large Nephrology Clinic

“What service do you work for?  You are polite and professional.  We have a service, but I think we will be changing that!”

Peter I.-Property Manager

“Thanks a lot!  You guys are great!  I get a lot of “atta boys” regarding my scheduling service.”

Dr. Loosli-Medical Doctor

“Thanks for all you do.  I really appreciate it and your understanding.”

Ezio M.-Nationwide Swimming Pool Maintenance company

“You guys are very, very sweet to talk to.  Thank you for your help!”

John-(On call Plumber for a major Plumbing company)

“Is this the answering service?  You guys are doing a fantastic job! I appreciate that!

John E.-Emergency Relocation Services Firm

“Good for you! I think you’ve taken the best message anyone’s ever given me.  Well done!”

Alexandra M.-Major Skin Treatment Facility

“Of course the service has been outstanding!  I was initially thinking  I was just going to do this for the minimum two (2) months, but I really see the value!”

David C.-Lending Institution

“Very fast service, good job!  Thank you for the expeditious order.  I really appreciate that.”

Dennis M.-Online shopping.  E-Commerce

“Thank you for doing my job for me Imani!”

Sam M.-Nationwide Hospital Network

“You’re really cooking with all your burners this morning!!

Ms. Puff-Online Order Processing

“Nicole was very professional and did not fall into any of my traps.  Good Job!”

Gerald. H-Public Works Official

“You’ve been a pleasure to shop with.  You are really professional and you seem to really know what you are doing!”

David B. Order Taking/E-Commerce

“Lindsay, as always you have anticipated what I would have asked for and already taken care of it.  Thank you so much!”

Joanne L.-Property Manager

“From what I’ve seen it all is going great.  Your team is EXCELLENT and seems to be running seamlessly.  Thanks for your work in getting us set up.  I’m impressed.”

Lenny T. Owner Textile Restoration Company

“You guys are one efficient answering service!”

Martin M.  Attorney

” You guys are great.  I’m going to put a good word in for you when I talk to Jolynn!”

Jimmie L. -Appliance Refinishing Company

“You are a mensch!  That’s the highest compliment you can give someone in the Yiddish language.  I teach customer service and you’ve got it.  Thank you. You have really been helpful!”

Michelle S.-Therapy Professional

“You get 5 stars!  You are a very nice person and  your mother raised a very well mannered young lady and would be very impressed.”

Annunziata S.-Property Management

“I knew I called the wrong number at first.  They were not nice.  I told them that I knew I had the wrong number because you guys are so nice!”

Mark- Installer for a Solar Company

“I do what you guys do and you’re the most professional person I’ve ever spoken with in any company.”

Demetrice E. Property Management

“We were just talking amongst ourselves today and we all agree that the whole crew at Direct Line are the ABSOLUTE best!!  We’ve had many answering services since we started the company and you guys outshine them all by far!”

Teri B.-Owner of a security company

“I’m sooo sorry about you guys having to deal with our ex-employee.  You all have handled him SO PROFESSIONALLY!  I really appreciate it.  Please tell everyone how great of a job they did.”

Ernie J.-Plumbing Company

“Jessica sounds like she’s been doing this for a long time.  She sounds very good.”

(Today is Jessica’s first day with us here at Direct Line)

Bill B.-Home Health Care Professional

“I deal with many services daily and don’t get the same kind of treatment.  You do a really thorough job.  Thank you I will let Greg know also.  Thank You Arielle!”

Matt C.-Client of a Financial Services Professional

“You take great messages.  I’ll mention it to Jolynn and Keith.  I had worked with another answering service for 15 years and they weren’t that good.  You are VERY good.  It really helps”

Jim L. -Owner

“I’ve been going through a battle with cancer and it is the scariest thing.  I have to say that everyone I’ve worked with in the office  and even you all on the phones have given me hope and made it easy to get through this. You are all wonderful and have good hearts!

Anonymous Caller

“Alexis is very good at her job!”

Mariah H-. Professional Services               


“I appreciate your wonderful service!”

Lewis R.-Attorney

” You are the best answering service I have ever come in contact with.  The best answering service cannot compare to you!  You can accomplish more in one hour than anyone else can in a year.  You have the best employees.  I feel joyous talking to you.”

Sharon K.-Property Manager

“You are so professional Marshalla!  Keep up the great work!”

Ken L.-Security System Company Owner

“Not only does our internal staff of physicians think that you are great, we were just audited the other day and they called our After Hours service and thought that Direct Line did a wonderful job!”

Renata F.-Director of HealthCare Services

“We were using multiple answering services but we all like Direct Line the best.  That’s why we now have eight (8) of our clinics calls going to you.  You’ve been doing a great job of screening calls for us.”

Dr. Porshia M.-Medical Professional

“We are very happy with the service.  You guys do a good job!”

Steve C.-Real Estate Investment Firm

“We love your service!!  Thank you!”

Farzi -Small moving and storage company

“THANK YOU!  You guys are AWESOME to work with!”

Debi. P-Property Manager

“You guys did some great work 15 minutes ago.  Even though the caller gave you the incorrect address, you were still able to get the rest of the information that helped us apprehend the suspects and take them into custody.  KEEP UP THE GREAT WORK!”

Captain H.-Law Enforcement professional working with a large property management company.

“You have a very  good telephone voice! You sound very clear!”

Pat E.-Civic Theater Ticket Reservations

“You are the best answering service I have ever spoken with!”

Fred A.-Large Property Management Firm (nationwide)

“You are too efficient. I wish I had an answering company like you for MY company!”

Kirsten H.: Legal Professional-Court Reporting

“Marie Rivas has been more than  accommodating and very patient with us.  She’s been great!”

Anita B.-A Nationwide Home Restoration Company

“Just wanted to call and thank Imani since she spoke with me yesterday & handled an issue that I was having very professionally.  I wanted to thank her personally.  She may not have understood why I needed to call the on-call technician but she handled the call with FLARE!!”

Patrice-Major Property Management Company

“We sincerely value and appreciate the proficiency and professionalism that the Direct Line staff displays at all times.  We consider Direct Line to be a very important asset to the RECO team!  Alexis is amazing!!”

Angela K.-Major Electric Company

“I just spoke to Paulette.  She has an incredible way of making you feel like you’re a friend of the family.  She answered, ‘Thank you for calling, what can I do to serve you?’  It was so welcoming.  I was taken off guard in a positive way.  She was extraordinary!”

David E. -High end Catalog Order Entry/E-Commerce

“Tell your manager you are GREAT on the phone!”

Marianne D.-Order Entry/E-Commerce

“Tiffany is a great employee, she answered all of my questions and was very polite and professional.  You should hold on to her, she is an asset to your company.”

Cliff E.- from a nationwide roofing company

“You are a very nice person and the answering service is very lucky to have you on their team!”

Dr. Z.-Attorney

“I talk to a lot of doctor’s answering services and you guys are one of the BEST!”


“Are you an answering service?  You’re Perfect!”

Ivory S-Aging Institution

” I know I say this every time, but you all do such a great job!!!  I have been a client for about 15 years and I am still so impressed.  My clients always tell me just how great my “secretary” is.  They have no idea it’s my answering service.  Thank you ALL!!

Aaron S.-Roofing

“Imani was great with the donor!  Very friendly, thorough and patient!”

Kathy E.-Automotive Donation Service

“You guys are really good, this is working out better than I thought!”

David B.W.-Attorney

“You have been great and the service provided by Direct Line is fantastic!  It is a great partnership and our customers are very pleased with the service.  Thanks for all of your efforts and understanding through all the recent changes and updates.”

Baptiste D.-Technology

“I own my own business and just talking to you on the phone, you are amazing! I wish I had staff like you! You’re doing a great job. You are friendly, bubbly, and however you do it , you sound really good.  I just wanted to compliment you.”

Laurie M. Real Estate Professional

“You guys are just too efficient some times!”

Kathy-Mountain Springs

“We are VERY happy with your service and we appreciate you!”

Bryan Z.- Legal Professional

“Colin is AWESOME!  His grace under pressure was SUPERB! Please forward my compliments to him and Katie for his calm, courteous manner and deft handling of what was a very trying situation.”

Ruth A. Owner: E-Commerce

“We’ve been really happy with the service and appreciate the professionalism we’ve experienced so far working with Direct Line.”

Jen K.-Corporate Enterprise

“I was speaking with Marshalla and I just want to let her know that I appreciate the help.  This goes to all of you there!  I got a call back minutes later and my problem was resolved.  Keep up the good work-it is making a difference!”

Andrew G.

“You guys are GREAT!”

Bill F.-IT professional

“I want to compliment the agent Marie who took a message earlier.  She spoke very clearly, not too fast and not too slow.  She got all the information from the client.  It was pretty good, I have to say! I appreciate what she did, it was very nice.”

Fan-Medical Office

“You guys are life savers! Thank you.”

Jo S.-Tutoring

“Thanks for your accuracy.  You’re doing a fabulous job.”

Valerie H.

Company Type-Insurance

“You guys are just too efficient sometimes!”


“Thank you very much for the work you do!”

Serena C.-CPA

“I’ve been with you guys for 18 years.  Good job with taking all those messages!  You do a great job!”

Aaron S.

“No complaints here…you guys are the greatest and we appreciate you!”

Teri B.

“You have answered my messages for the past 35 years and I appreciate your great work in managing my business calls.  Many thanks to you and your staff. “

Ahmad M.-Civil Engineering Consultant

“Did I say how much we love Direct Line?  We LOVE Direct Line?”

Angela K.-Large Electrical Contractor

“Thank you for taking care of this.  I can always count on Direct Line, and I do appreciate the great customer care you provide.”

Liz A.- Fiduciary Services

“Thank you so much for the great job you all do.  You help me give my clients the best possible service.  I really appreciate working with you.”

Dan L.-Large General Contractor


“It’s already working out beautifully!!!!  Thanks for your expertise, we are getting thru calls faster with the additional info (referring to the addition of “best time to reach” and “preferred appointment dates” to their custom scripted solutions).”

Alice W. MD

“You guys do an awesome job at picking up before it even rings!  Keep the person who answered, she’s great! (Sarah).”

Gary-Indoor Plant Service

“We really appreciate your service, especially Marshalla, she is so nice, so great, love her.”

Cindy-Pediatric Cardio

“Thank you for your great service for all of these years.”

Regina R.

Synergy Corporate Housing has been a very satisfied client of Direct Line for nearly five years. I first learned of Direct Line when calling one of our own vendors and was so impressed with the operator who answered that I asked whom I could call the next day to learn more about them.

We’d wanted to take our company’s after hour’s services to the next level by offering live, warm, friendly and efficient service. Direct Line has been that solution. We are in the hospitality business and unparalleled customer service is paramount; in emergency situations which require escalation it is an absolute necessity. We rely on Direct Line to represent us and take care of our guests. We have been pleased with Direct Line’s service to the point that I now refer them to others myself!

Joanne Lucila, Director of Property Management Operations


“Yes, we are thrilled to be working with you. Our overnight/afterhours service business has QUADRUPLED. We have more calls in a week than we would normally have in a month.  This tells me that customers are happier with the answering service, and that our old answering service wasn’t answering the phones!!! Talk about asleep at the switch… don’t even want to know what that’s cost us in missed calls over the years. Anyway, yes go ahead and up the plan. The increase in business will more than pay for it.”

 Cameron T. Silva, Controller


Specimen Specialists of America, Inc.

We were thrilled to have been awarded a large contract with a major Southern California government agency. It would require 24/7 coverage and the ability to coordinate real time activity in 26 different geographical areas.

We realized the only way to do this in a cost effective manner was to obtain the services of a 24/7 Answering Service / Call Center. We obtained the services of a Call Center, had everything all set up (or so we thought) and we kicked off the project on a given weekend. It was almost a total disaster. The Call Center just was not equipped to handle the volume or complexity of calls.

We needed to work fast. We quickly located another Call Center, met with them on that Tuesday, explained our needs and felt much more confident that this Call Center – Direct Line Tele Response could handle the responsibility – but we would have to wait and see. Direct Line and their IT Director, John Freire worked quickly, efficiently and professionally to get the account programmed in a timely manner. At the same time Constance Massinga, Direct Line’s Training Manager was getting the Agents trained and up to speed. By the following weekend we were ready to switch; time was really of the essence.

We switched on a Thursday and everything worked beautifully, not perfectly but, very well. Direct Line has also worked tirelessly to make corrections and adjustments and they continued to do that as the project moved along. We have been a client of Direct Line for over a year and we cannot say enough good things about Direct Line and their professional staff, sophisticated technical systems (they were able to develop some reporting capabilities that proved invaluable to us) and everyone’s “can do” attitude. I would highly recommend Direct Line to others.

Annette Filice, Vice President


July 10, 2013

Dear Ken,
The American Red Cross Bay Area would like to express our sincere appreciation for your partnership this past weekend with the response to the Asiana Airline incident. (more…)

“THANK YOU and your staff for excellent service. We would like your team to know that we appreciate Direct Line’s contribution to Cognistat. Today, after speaking with your web master (IT department) regarding our script, the feeling of being well served was reinforced.”

Name: Gina M.
Date: 01/14/2014
Company Type: Medical Software

“I want you to tell your supervisor what an excellent job you did!”

Name: Cari C.
Date: 01/08/2014
Company Type: Attorneys/Law Offices

“We really appreciate all the fine support you gave us (this last year). You did a great job!”

Name: John L.
Date: 01/03/2014
Company Type: Gift/Retail Sales

“It’s been almost exactly a year since we started working with you and the improvement in service to our customers has been much appreciated. Best wishes in the coming year!”

Name: Bruce M.
Date: 12/28/2013
Company Type: e Commerce

“I would like to take this opportunity to thank you for all you and your team do for us. It makes me feel good knowing your operators are taking care of our customers when we cannot, and your initiative, promptness and eye for detail have helped us out so many times this past year. Thank you!”

Name: Ruth B.
Date: 12/27/2013
Company Type: Clothing Sales

“You guys do a great job!!!”

Name: Chris S.
Date: 12/27/2013
Company Type: Automotive

“Happy New Year! Thank you for ALL of the great service you have provided over the past year. You do such a swell job. Thank you!”

Name: Travis A.
Date: 12/27/2013
Company Type: IT

“Thank you for another year of excellent service!”

Name: J.L.
Date: 12/26/2013
Company Type: Alarm Company

“Thank you all. You are great and provide incredible service. We cannot say ‘Thank You’ Enough!!”

Name: Camille
Date: 12/24/2013
Company Type: Construction

“You guys are the best and we here at Technical Support really REALLY APPRECIATE YOU! Merrry Christmas…Happpyyy Holidays. HUGS to ALL!”

Name: Leigh R.
Date: 12/23/2013
Company Type: Bioscience

We pride ourselves on providing outstanding customer service, and are proud of our amazing staff!

Here are a few compliments we’ve gotten from our amazing customers!

Your Voice of Excellence

Headquartered in the San Francisco Bay Area, our team of 100% U.S. based, professionally certified Call Agents are ready 24/7/365 to answer your phones regardless of business type, profession or industry. We don’t just answer your calls or take messages; we accurately gather information and act as a conduit for communication between you and your callers.  We’re an extension of your staff, your mission and your brand.  You can rest easy knowing you’ll never miss another call, especially when you’re not available.  Bottom line, it’s Direct Line…Your Voice of Excellence.

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