Keep Your Business in “Tip Top” Condition With Our Award Winning
Tree Service/Arborist Answering Services
As a Tree Service Professional or Arborist, you are rarely in your office, as you are constantly on the move managing your crews and meeting with existing or potential new clients. Here at Direct Line we understand that your clients have a variety of needs whether for tree removal, trimming, mulching or stump removal. The fact is that when you partner with Direct Line, you don’t have to worry about missing incoming calls due to a hectic schedule. We are an inbound phone call service provider with professionally certified Call Agents that answer your calls in a courteous and prompt manner so that you can focus on matters in the field.
The Tree Service industry is such a competitive field, and you need to be available for your customers at all hours of the day and night. Partnering with Direct Line is the perfect way to serve your customers and allows you to address their needs 24/7/365.
It is estimated that at least 70% of business transactions take place over the telephone, so every call that you miss is a lost opportunity. Let Direct Line assist you in growing your business and never miss a call using our Award Winning Answering Service.
Four (4) Key Benefits of Using Our Answering Services
1. Save: Rather than hiring additional administrative staff and assuming the burden costs of doing so, use our virtual receptionist service as the best cost-effective phone answering solution while protecting your overhead.
2. Improve Customer Service: By partnering with Direct Line, you are now open for business 24/7/365, even when you’re not there. Our professionally trained Call Agents answer your calls quickly and professionally which leads to happy clients, and happy clients are the root of where referrals grow.
3. Grow Your Business: Never miss a call, even at 3 am. We are here to answer your phone 24/7/365 and sound as though we are sitting in your office ready to serve your customers. That is how well we represent your company image and brand. We can assist you in seizing every opportunity for new business. A single missed call can cost your Tree Service business hundreds or even thousands of dollars.
4. Increase Leads: Fact: 82% of callers hang up when they get voicemail. Many businesses using voicemail underestimate how many lead opportunities they get but since callers don’t usually leave a message, they just move on to the next number on the list. You will be surprised how many more calls—and leads—you receive when you eliminate voicemail and have Direct Line answer your calls with one of our Live Virtual Receptionists. We know that your Tree service business needs a way to differentiate itself from the competition. Gain the professional edge that you need by teaming up with Direct Line and let us be an extension of your office 24/7/365.
In addition, we provide a variety of custom message delivery options so that your messages are delivered precisely as you expect them; on time, every time and accurate. Where many Answering Services fail, is in the lack of immediate and efficient delivery of urgent messages to an on-call staff member. Not at Direct Line! Not only do we expedite calls quickly and accurately, we are also highly experienced in differentiating emergencies from non-emergencies. This is of critical benefit to you since it spares your on-call staff from issues that can be handled by your office during regular business hours.
Direct Line has the Answers!
Our staff of professionally trained Call Agents will gather information accurately, quickly and confidentially, in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether it is a new client, existing client, urgent need or a request for a specific service you provide. We’ve got you covered 24/7/365.
During your account set-up process, your designated Account Manager will partner with you to create protocols for your custom scripts that will define how your calls are to be answered and messages delivered. You decide how we handle each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.
Your customers will be impressed with the level of service they receive at all hours of the day or night, 24/7/365. By using our Award Winning Answering Services, your company will run more efficiently with lower operating costs while providing superior customer service to your clients.
In addition, you will be able to log into your “Virtual Back Office” anytime by using our Direct Line Customer Care Web Portal. You will have real-time visibility to all activity, check messages, update on call schedules and contact lists as required. Your free Web Portal puts your account information securely at your fingertips at anytime and from anywhere that Internet access is available.
Here are a few of the services that we provide to Tree Service professionals and arborists:
- After Hours and Holidays answering services
- Seasonal Services
- Call Overflow and Back Receptionist
- Live Call Patching
- Custom Message Delivery Options
- On Call Schedule Management
- Client Web Portal
- Paging services for on-call staff after-hours
- And much more…