Order Entry and E-Commerce

Contact us today to learn more about our services, at 888-365-2424.

Order Taking and E-Commerce Call Center Services

Don’t have enough staff to process your online orders or ticket sales? Our 24/7 customer service reps and order entry team can assist you with never missing a sales call.

contact center call center services

Why it works.

Consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your sales . Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a sales call or online order whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Order-Entry Call Center Support

Consumer communication and lead generation come through various media channels, including catalogs, magazines, television, radio, direct mail, and the internet.

Whether you are selling products and services or building a lead list, our professionally certified call agents are here to provide your callers with the best customer service and experience.

Studies have shown that eight (8) out of ten (10) callers hang up on voicemail, so this is an opportunity for you to boost sales by using our award-winning, professional order entry/order processing call center services.

Partnering with us to process your orders costs much less than hiring additional employees. We invest in our team, so they are always ready to be a part of yours.

Our Order Taking Process

We follow your specific order-taking instructions to process all of your online sales. In addition, we can interface directly with your website to process your orders.

Our sophisticated call center telephony platform automatically identifies which instructions to follow, whether your caller is a new customer, returning customer, or a request for a specific product you provide.

Your dedicated account manager will assist with creating protocols for your custom scripts and define how your calls will be answered and how orders are to be placed.

You decide how we manage order processing, customer service, and any customer service specs you may require. These protocols can be changed as often as you’d like.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

Answering Service for E-Commerce

Your callers will be impressed with the level of service they receive, and your staff will be impressed with the accuracy of the messages, which makes fulfillment so must easier and efficient.

By outsourcing your order entry and order processing tasks to us, your company can lower your payroll costs while providing superior customer service to your callers. It’s a win, win scenario for all.

Poor customer service costs businesses over $62 billion per year. Eliminate bad customer service by outsourcing order taking and processing to a professional call center specializing in e-commerce and catalog shopping.

Our professional customer service representatives are trained to adapt to each of your customer’s needs. Our human touch demonstrates trust and keeps your customers returning to your business.

How much are missed sales costing you? Many e-commerce businesses outsource their phone order-taking services to assist with sales transactions beyond the regular 9-5 business hours.

Our customer service reps will follow a specific set of instructions based on the type of calls that come in with our custom call scripts. In addition, our telephony platform allows us to provide top-tier customer support, product information, promotions, pricing, and shipping and payment options.

1. What is order entry?

Order entry is the process that involves many actions to record a specific order into an order processing system and complete a sales transaction, including payment. For example, sales orders can quickly be entered into a company’s point of sale system or CRM.

2. Why do retailers need support with their orders?

Many retailers are short on staff or experience periods of high call volume. Our order entry solutions are the perfect solution for this issue. This allows for efficient data entry and sales processing and also assists with helping businesses reduce their payroll costs by enabling them to virtually be “open” 24/7/365 so they never miss a sale.

3. Can I customize my order entry support?

Yes. Our custom order entry scripting will support the unique needs of your customers. In addition, our advanced call center technology makes it easy for us to adapt to your needs and tailor your order-taking and customer service processes.

4. Are the order entry live agents located in the United States?

Yes, all of our agents are 100% United States-based. All of them are fluent in English. In addition, many of our customer service representatives are bilingual and can assist your Spanish-speaking customers.

5. What is the cost of an order entry support service?

The cost depends on many factors, so it is best to contact us with your requirements and quote for your specific needs.

Call today to learn more about our award-winning answering services for E-commerce and Online Businesses. 888-365-2424

We switched to Direct Line to improve our customer's experience and boy did that happen. They have also been very responsive to our changing needs, they have been able to provide an added service with good value for every challenge we present them. Great organization!

Nickolas L. | E-Commerce Business Owner

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