Order Taking and E-Commerce Call Center Services
Our Order Entry service provides sales and customer support for your callers 24/7/365, including weekends and holidays. Consumer communication and lead generation comes through a variety of media channels including catalogs, magazines, television, radio, direct mail and the internet. Whether you are selling products and services or building a lead list, our professionally certified Call Agents are here to respond.
Studies have shown that eight (8) out of ten (10) callers hang up on voicemail, so this is an opportunity for you to boost sales and use our high quality and professional order entry/order processing answering services.
Partnering with us to process your orders costs much less than hiring additional employees. We make an investment in our team so they are always ready to be a part of yours. We are industry trained for YOU.
We follow your parameters on how you’d like orders taken as we have the ability to interface directly with your website while processing orders. Just consider us an extension of your inbound sales team.
Direct Line has the Answers! Our Call Agents will gather incoming information accurately, quickly and confidentially, in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether your caller is a new customer, returning customer or a request for a specific service you provide.
During your account set-up, your dedicated Account Manager will partner with you to write protocols for your custom scripts to define how your calls are to be answered and orders placed. You decide how we manage order processing, customer service as well as any message delivery options you may require . These protocols can be changed as often as you’d like.
Answering Service for E-Commerce
An important part of our operating protocol is that all calls are recorded. While our recordings are utilized mostly for training, imagine how important having access to a recording of a call in case of any issues that would require back up documentation.
Your callers will be impressed with the level of service they receive and your staff will be impressed with the accuracy of the messages. By using our Order Entry/Order Processing services, your company will run more efficiently with lower operating costs while providing superior customer service to your callers.
In addition, you will be able to log into your Customer Care Web Portal. You will have real-time visibility to view and check messages. Our free custom client access solution puts all of your account information securely at your fingertips at anytime and from anywhere that Internet access is available.