Medical and Elder Care Answering Service

Contact us today to learn more about our services, at 888-365-2424.

Answering Services for Healthcare Organizations and PACE Programs

For medical answering services and healthcare call center solutions, our staff of HIPAA-certified call agents are available 24/7 to answer your calls and gather information accurately, quickly, and confidentially.

Bay Area urgent dispatching service

Why it works.

Nowadays, consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your business. Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a call whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Practice

Increase your competitive edge by having your practice virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Logic Based Telephony Platform Ensures Accurate Call Answering

Our advanced call center technology automatically identifies which instructions to follow, whether for medical consultations, new patient intake, insurance inquiries, urgent needs, or a request for a specific service you provide.

Your dedicated account manager will partner with you during the account set-up process to create protocols for your custom call scripts to define how your calls will be answered.

You decide how we answer each call, who is notified and how notifications are delivered or dispatched.These protocols can be changed as often as you’d like.

Direct Line specializes in answering and call center services for PACE programs (Programs of All-Inclusive Care for the Elderly). We answer for many of these programs nationwide. Our expert team of call agents ensure excellence in your caller’s experience while providing HIPAA-compliant message delivery to your medical staff.

Direct Line is the #1 Call Center That Healthcare Organizations Use for Medical Answering Services

By using our award-winning secure medical answering service, your practice will run more efficiently with lower payroll costs while still providing superior service to your patients and other callers.

We provide call answering and urgent dispatching to healthcare facilities and medical offices across the nation. All messages are fully compliant with current HIPAA regulations.

One of the main reasons healthcare organizations and other medical practices use our medical answering service is our partnership with Vanrein Compliance.

Vanrein serves as our compliance partner. This relationship ensures that compliance is easy to implement and maintain. With over 20 years of data security and HIPAA compliance, we are proud to have them as our partner.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

Secure Messaging for Medical Professionals and Healthcare Organizations

Our secure messaging platform allows you to receive sensitive information via a private message retrieval application. Once one of our call agents concludes a call, a notification that a message is waiting is sent directly to the responding healthcare provider. This lets them know there is a message waiting for their review.

The recipient then securely logins into the app with a username and password to view the message and respond accordingly.

1. Why do medical and elder care facilities need an answering service?

A caring and supportive interaction with patients is of significant importance in any medical or care-related industry. With a professional medical answering service, you can deliver an excellent caller experience in addition to reducing your labor costs. There’s no need to hire additional administrative staff when you partner with Direct Line.

2. How can an answering service help Eldercare facilities?

Facilities that support Elders have a large workload where everyone has different tasks. As a result, managing phone calls from patients and their family members can get complicated. This is where an answering service such as Direct Line steps in as the perfect way to provide responsive call answering without distracting anyone from their day-to-day responsibilities.

3. What makes a Medical and Eldercare answering service so unique?

First of all, there is a personalized and genuine connection during each call. Second, you get an expert live virtual receptionist and call agent team that is HIPAA certified and offers a professional caller experience during every call. Most importantly, all of your calls are managed seamlessly with 24/7 availability, emergency dispatch, and other unique features like bilingual call answering.

4. Can a Medical and Eldercare answering service improve your business?

Absolutely. By improving your call response time, you can ensure that information is delivered quickly and to the right person any time of day or night. Also, using an answering service can save you time and reduce your labor costs, resulting in a strong economy of scale.

5. Is every agent HIPAA certified?

Yes. At Direct Line, our 100% HIPAA-certified live call agents and virtual receptionists are highly experienced in the medical and Eldercare-related fields. We provide professional assistance without sharing sensitive information.

Call today to learn more about our award-winning answering services for Healthcare Organizations and PACE Programs. 888-365-2424

We have used Direct Line for many years and are very happy with their service and professionalism. They take the time to go above and beyond to ensure that our time-critical messages are delivered promptly. They are always quick to respond to our inquiries and manage our account competently and thoroughly. Thank you, Direct Line, for your friendly and professional service!

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