Medical and Elder Care

Direct Line Call Center Services Provides Answers for Medical Office Needs!

Medical Office Call Center ServicesOur staff of professionally certified medical Call Agents will intake incoming information accurately, quickly and confidentially, in accordance with your specific instructions. Our world-class secure technology automatically identifies which instructions to follow, whether it is for a consultation, new patient/referral intake, insurance inquiry, urgent need or a request for a specific service you provide.

During the account set-up process, your designated Account Manager will partner with you to create protocols for your custom secure solutions and define how your calls are to be answered. You decide how we answer each type of call, who is notified and how notifications are securely dispatched. These protocols can be changed as often as you’d like.

Direct Line is an expert in the field of answering and call center services for PACE programs (Programs of All-Inclusive Care for the Elderly). We answer for many of these programs and ensure excellence in your caller’s experience while providing HIPAA compliant message to your staff.

Archived Recordings and Message Storage Healthcare Industry Answering ServiceAn important part of our operating protocol is that all calls are recorded. While our recordings are utilized mostly for training, imagine how important having access to a recording of a call in case of any issues that would require back up documentation.

Your patients and colleagues will be impressed with the level of service they receive and your staff will be impressed with the accuracy and security of the messages. By using our Award Winning Secure Medical Answering Services, your practice will run more efficiently with lower operating costs while providing superior customer service to your patients and other callers.

Direct Line offers a wide range of Secure Medical Answering Services. We provide support to Healthcare facilities and Medical offices across the nation. All secure messaging is fully compliant with current HIPAA regulations through the use of our state of the art secure interactive messaging platform.

Our SIM product allows you to receive critical information via a secure application. The “one click” check-in allows your staff to acknowledge receipt without having to speak to an agent. This will save you time, money and improves response time to patients and clients.

Serving Medical Professionals Since 1979

Physicians Hospital Networks Cosmetic Surgeons
OB/GYN Cardiologists Psychiatrists
Home Health Care Oncologists Phlebotomist
Urology Ophthalmology Pulmonology
Hospice Surgeons Dentists
Clinical Labs General Practitioners Insurance
Medical Diagnostic Imaging Home Medical Equipment Addiction Services
Funeral Homes Disposable Medical Equipment Family Planning
Fertility Specialists Veterinarians Convalescent Homes
Elder Care Eyewear Manufacturers Therapists
Pediatrics Neurologists Counselors
Orthopedics Infectious Disease Podiatrists
Arthritis/Osteoporosis Dermatology Internal Medicine