Answering and Dispatch Service for Roofing Companies
Whether you’re repairing a Flat Top roof, negotiating steps atop a Cross Gabled one or installing solar panels, it’s never a good or safe time for you to take calls. Never miss a call with our Award Winning Answering and Emergency Dispatch Service. Since 1979, Direct Line has been the answering service of choice for Roofing Contractors. You’re always on the go between different job sites to serve clients as well as monitoring progress and performance to ensure each job matches the scope of work. When bad weather hits, potential customers can’t and won’t wait. You can’t afford to miss a call because if you do, your potential business just went to your competition, simply because you couldn’t get to your phone. Let our staff of professionally trained Call Agents gather information and dispatch quickly and accurately in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether it is a new roofing client, existing client, urgent need or a request for a specific roofing service you provide.
We’ve got you covered 24/7/365. We provide a variety of custom message delivery options so that your messages are delivered precisely as you expect them; on time, every time and accurate. Where many Answering Services fail is in the lack of immediate and efficient delivery of urgent messages to an on-call staff member. Not at Direct Line! Not only do we expedite calls quickly and accurately, we are also highly experienced in differentiating emergencies from non-emergencies. This is of critical benefit to you since it spares your on-call staff from issues that can be handled by your office during regular business hours.
Direct Line has the Answers for Roofing companies!
During your account set-up process, your designated Account Manager will partner with you to create protocols for your custom scripts that will define how your calls are to be answered and messages delivered. You decide how we handle each type of call (new roof, roofing repair, gutters, etc), who is notified and how notifications are received. These protocols can be changed as often as you’d like.
Your customers will be impressed with the level of service they receive at all hours of the day or night, 24/7/365. By using our Award Winning answering services, your company will run more efficiently with lower operating costs while providing superior customer service to your clients. In addition, you will be able to log into your “Virtual Back Office” anytime by using our Customer Care Web Portal. You will have real-time visibility to your messages, update on call schedules and contact lists as required. Your free Web Portal puts your account information securely at your fingertips at anytime and from anywhere that Internet access is available. The Roofing Industry is such a competitive field, and you need to be available for your customers at all hours of the day and night. Partnering with Direct Line is the perfect way to serve your customers and allows you to address their needs 24/7/365.
Here Are a Few of the Services That We Provide Roofing Contractors:
- Urgent and Emergency Dispatching
- Call Overflow
- After hours and Holidays answering services
- Live Call Patching
- Custom Message Delivery Options
- On Call Schedule Management
- Client Web Portal
- Paging services for on-call staff after-hours
- And much more…