Government Agency Answering Services

Contact us today to learn more about our services, at 888-365-2424.

Answering Services for Government Agencies

Direct Line has been providing Government agencies, Municipalities, and special Utility districts with award-winning answering, call center and contact center services since 1979.

Our professionally certified call agents and live virtual receptionists have extensive experience answering and dispatching for local, state, and Federal Government agencies.

Our services are cost-effective and offer customized telephone answering services, confidential hotlines, and so much more.

contact center call center services

Why it works.

Constituents and local residents expect responsive service from government agencies. If your agency or department isn’t available in a 24/7 world, this will have a negative impact on your reputation and the ability to support the people you serve. Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a call whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Improve Service Delivery

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Dedicated Support

You get a dedicated account manager to assist with creating a viable communications continuity plan that secures the ability for you and your employees to stay in touch with your callers. This is particularly valuable during any unforeseen disasters or public disturbances.

Proprietary scripting software allows us to adapt to your agency’s needs, providing you with 24/7/365 service, including holidays. So whether your agency requires additional phone support during non-operational hours or during a time of increased call volume, Direct Line has an immediate and reliable solution for your department or agency.

Call Center Services for Government Agencies

With advanced call center technology that identifies which instructions to follow by call type, we will gather new information, dispatch urgent calls, or facilitate a request for a specific service. We’ve got you covered 24/7/365.

Your dedicated account manager will work with you to create protocols for your custom scripts during the account set-up process. This process helps to define how your calls will be answered and how messages are delivered. You decide how we address each type of call, who is notified and how notifications are received. Call scripts can be changed as often as you’d like.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

Contact Center Outsourcing

Outsource your communications to California’s most awarded contact center, Direct Line Tele Response. Our award-winning Government agency contact center will help your department or agency run more efficiently — saving you time and money. Our services help you lower operating costs while providing superior customer service to your callers.

In addition, you will be able to log into your account anytime through our customer care web portal, where you get real-time access to your account activity. Our client access solution centralizes your account information securely, where you can access it anywhere you connect to the Internet.

As an added feature, you can update your on-call schedule and change your contact lists through the web portal. All updates are active in our telephony system in real-time to ensure the right people or groups are reached.

1. How Does a Government Call Center Work?

A call center for local, state, and federal government agencies, allows them save time and money while providing quality customer service. Our experienced live virtual receptionists can support any government agency and reduce their workload by answering calls when your staff can’t.

2. Why Should Government Agencies Consider Outsourced Telephone Answering?

Government agencies typically have limited resources and very tight budgets. Finding ways to improve service without having to hire more staff is always a challenge. With an answering service for government agencies, you can still have a solid front-line team that can answer and dispatch calls for a fraction of the cost it would be to hire additional workers.

3. What Are Government Agencies Using a Telephone Answering Service For?

From answering basic questions, taking messages, or dispatching emergencies, government agencies outsource their telephone answering to devote more of their time to essential tasks and allocate professionals like Direct Line to answer the same questions and provide information to their callers.

In addition, Direct Line offers other call answering services such as 311 answering, employee attendance lines, ethics and fraud reporting, and disaster response dispatch. These are just some of the commonly requested call center services that government agencies need assistance with.

4. Is a Government Answering Service Available 24/7?

Yes, Direct Line is open 24/7/365. So you will always have telephone coverage when you or your staff is away from the office. There are no extra fees for holidays or weekends.

Call today to learn more about our award-winning call center services for Government agencies, Municipalities and special Utility districts. 888-365-2424

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

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