Real Estate Answering Services
Don’t miss a listing because you can’t get to your phone. When a real estate agent misses a call it most likely will affect their income. Here’s a fact: 82% of callers hang up on voicemail and 90% of new business/listing inquiries hang up if you don’t answer the first time. Real Estate professionals literally can’t afford to miss a call.
Direct Line Tele Response has been providing Real Estate Agents and Brokers with our award-winning answering and messaging services since 1979.
We are an extension of your office. We will work with you to create the service oriented environment your clients require. You decide what we say and how we say it. We can take routine messages or transfer emergency calls directly to you.
Direct Line has the Answers!
Our team of professionally certified Call Agents will gather incoming information accurately, quickly and confidentially, in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether it is a potential new listing, a buyer or a lender requiring information urgently.
During the account set-up process, your designated Account Manager will partner with you to create protocols for your custom solutions and define how your calls are to be answered. You decide how we handle each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.
Archived Recordings and Message Storage
An important part of our operating protocol is that all calls are recorded. While our recordings are utilized mostly for training, imagine how important having access to a recording of a call in case of any issues that would require back up documentation.
Your callers will be impressed with the level of service they receive and your staff will be impressed with the accuracy of the messages. By using our Real Estate answering services, your office(s) will run more efficiently with lower operating costs while providing superior customer service to your clients.
In addition, you will be able to log into your account anytime by using our Customer Care web portal. You will have real-time visibility to check messages, update your maintenance on-call schedule or change your contact list. Our custom client access solution puts all of your account information securely at your fingertips at anytime and from anywhere that Internet access is available.