Employee Attendance Line Call Center Services

Absentee Management and Employee Reporting Services.

Employee Attendance Line Answering Service

Attendance lines for employees are an easy solution to organize record-keeping when employees call off from work or will be late to their shift.

Why it works.

An employee needs to call off sick for the day.  All they’ll need to do is call a designated telephone number and report their absence/tardiness. There’s no need for them to track down their manager anymore.  One of our professionally certified Live Virtual Receptionists will answer the call and begin gathering specific information in accordance with your custom script such as employee name, department, the reason for absence, date, shift, etc.

Once the message detail is gathered, we can provide the caller with a specific confirmation number and then dispatch the message to the appropriate manager or supervisor.

Immediate Notification

Supervisors/HR will receive an immediate report via email/text of an employee’s absence or tardy report.

Streamlined Process

Employees will have a dedicated phone number to reach and HR will have accurate documentation of all employee attendance reports

Reduces Employee Disputes

All calls are recorded and a call confirmation number can also be provided to the employee for each call.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Dedicated Phone Number

You may forward an existing phone number to a number that we provide or publish the number that your employees may call 24/7 to reach our agent.

Information Gathered

Our call agents will obtain necessary information that typically includes employee’s name, department, ID number, and the reason for their absence.

Immediate Notification

We can send a report of the call immediately to the supervisors/HR and you’ll also be able to review the message on our secure web portal.

Other 24-Hour Confidential Hotline Services

The Benefits of Having an Attendance Hotline for Employees

There are many benefits of having an Attendance Hotline for employees, one of which is that there is no more confusion on whom your employees need to call if they are sick, tardy, or unable to work. An Employee Attendance Line provides a single point of contact for this type of reporting.  We can send text or email alerts to managers and supervisors notifying them of an impending absence or tardy.

A centralized employee attendance line answering service allows your management staff to conduct business without being distracted or interrupted when an employee calls off.  Our 24 Hour Live Call Agents will instantly inform all necessary personnel through our group messaging feature to include supervisors, managers, payroll, and HR. 

Each call can be recorded, time-stamped, and issued a confirmation number to ensure accurate tracking for each employee.

This service provides valuable third-party verification which is extremely helpful in the case of employee absentee conflicts and challenges.

Other benefits of our Attendance Hotline services:

  • Immediate Notification to Management Team
  • Accurate Reporting
  • Bilingual Call Agents
  • Verifiable
  • Ensures Corporate and Union Compliance
  • Deters Time-off Abuse
  • Available 24/7 which saves you time

Employee Call-Off and Attendance Hotlines

 

24/7 Live Attendance Hotline for Employees

We will assign you with a unique toll free or local phone number that you may publish to your employees or you may forward any existing phone numbers to us.

Our 100% U.S. based agents are available 24/7 to answer calls from your employees so they can call us day or night which may help your team find a replacement for their shift sooner.

We offer bilingual service and have agents that speak Spanish. We can also partner with a translation service to provide support in other languages.

We record all calls and we can also provide your employees with a call confirmation number for their peace of mind. All of our messages are automatically date and time stamped based on when the employee called in.

Immediately. We can send an email/text of the employee’s call details instantly after the caller hangs up. We can also provide daily, weekly or monthly reports that include all of the calls that we’ve received. You’ll also have access to review and search for messages on our secure web portal which provides real-time access to messages.

Approximately $1-$3 per call depending on how much information we’re obtaining on each call.

Call us today and find out more about our Employee Call-Off and Attendance Line Answering Services888-365-2424.

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.

Devecia V. | Farmers Insurance Agency Owner

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Streamline your employee reporting and compliance with a confidential hotline