HIPAA Compliant Secure Interactive Messaging

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Secure Messaging for Healthcare Organizations and Practitioners

HIPAA compliant secure messaging is a message notification delivery method that secures communication by which medical practitioners and other healthcare organizations can securely access. 

Secure interactive messaging meets healthcare industry standards and ensures the privacy of ePHI. In addition, this method is a secure alternative to “traditional” text messaging.

HIPAA compliant secure messaging

Why it works.

The process works by sending a notification that a message is available. A weblink is either emailed or texted and does not contain any personal health information. This link serves only as a notification that you have a new message, and that the message detail it is securely available.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

We Answer Your Patient Calls

We're here 24/7/365 to answer all incoming calls, transfer, warm patch, and take messages.

Call Agent Gathers Message Detail

Frees up your internal resources and minimizes interruptions so you can focus on your patients at hand.

Notification Delivered For Secure Access

Our HIPAA certified call agents will directly send you or a group notification that there is a message waiting for your response.

Custom call center reporting

How Does Secure Text Messaging Work?

Secure interactive text messaging works as a software-as-a-service platform. It sends message notifications (not the actual message) in a manner that is HIPAA compliant. The application has controls that ensure the privacy of ePHI and fulfills the technical and physical requirements of HIPAA security rules.

Authorized users can securely access sensitive patient information once they receive a notification that a message is pending. The recipient is either emailed or texted a notification that links to the information. Users can only access the secure portal after they authenticate their login credentials with a unique username and password.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

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