Why Choose Direct Line Tele Response?
Checkmate Your Competition
Never miss a call, even if it’s 3 am because Direct Line Answers! We are here to answer your phone 24/7/365 and sound as though we are sitting in your office ready to service your customers. That is how well we represent your company, image and brand. We can assist you in seizing every opportunity for new business. A single missed call can cost your business hundreds or even thousands of dollars in revenue—not to mention a potential client.
Rather than hiring additional administrative staff and assuming the costs of doing so, use our live virtual receptionist service as the best cost-effective phone answering solution while protecting your overhead.
Improve Customer Service
By partnering with Direct Line, you are now open for business 24/7/365, even when you’re not there. Our professionally certified Call Agents answer your calls quickly and professionally which leads to happy clients, and happy clients are the root of where referrals grow.
Increase Lead Generation
Fact: 82% of callers hang up when they get voicemail. Many businesses using voicemail underestimate how many lead opportunities they get but since callers don’t usually leave a message, they just move on to the next number on the Google listing. You will be surprised how many more calls—and leads—you receive when you eliminate voicemail and have Direct Line answer your calls with one of our Live Virtual Receptionists. We know that your business needs a way to differentiate itself from the competition. Gain the professional edge that you need by teaming up with Direct Line and let us be an extension of your office 24/7/365.
Custom Delivery Options
We provide a variety of custom message delivery options so that your messages are delivered precisely as you expect them; on time, every time and accurate. Where many Answering Services fail is in the lack of immediate and efficient delivery of urgent messages to an on-call staff member. Not at Direct Line! Not only do we expedite calls quickly and accurately, we are also highly experienced in differentiating emergencies from non-emergencies. This is of critical benefit to you since it spares your on-call staff from issues that can be handled by your office during regular business hours.
No program is too large or too small for our in-house professional IT team to manage. Here at Direct Line we know that call management services need to be simple and secure. In an effort to provide our clients with the widest range of customized and innovative solutions, our technology platform and business continuity plan is one of the most sophisticated in the industry. It is important to note, that our Award Winning technology systems are widely recognized within the industry as best in class as we continually set the standard for technological infrastructure.
Award Winning Excellence
Our history of Award Winning Excellence is due to our comprehensive Quality Assurance/Quality Control standards and procedures. Since 1979, our reputation has been built upon the quality of work we deliver. Our strong attention to detail during every phase of the messaging process sets the stage for excellence.
Business Continuity Plan
Our robust Business Continuity Plan is critical to the continuation of services during a disaster 24/7/365. We provide a multitude of communication services from medical professionals to government agencies, including the American Red Cross. These entities require us to handle their messaging with accuracy and urgency in the event of any type of disaster, from server failure to a natural disaster.
Professionally Certified Call Agents
Our Call Agents are trained in a classroom setting and participate in an intensive training process prior to answering calls and dispatching information. Our Call Agents are monitored randomly and multiple times per week. Our Training Supervisors use a 19-point quality assurance/quality control checklist. All Call Agents are required to be certified in accordance with ATSI (www.atsi.org) standards.
Dedicated Account Managers
Another compelling benefit we offer to our clients is a dedicated Account Manager. Our Account Managers will address any changes with your account and provide you with professional, urgent and responsive answering service.
Every client has access to their account through our free, secure Customer Care web portal anywhere there is Internet access. Here you will have real-time visibility to your messages, account activity and you may even update your on-call schedules and contact lists.