Custom Reporting

Contact us today to learn more about our services, at 888-365-2424.

Custom Reports Enable You to Improve Business Efficiency.

You can now gain insight into your business efficiencies by making use of the data stored in your account.

Direct Line can provide and automate custom call reporting to show call details, messaging and dispatching activity on your account. Reports can be delivered daily, weekly, and even monthly. 

Why it works.

Direct Line has always been committed to excellence in everything we do, and our reporting platform allows us the ability to create quality control and assurance reporting so you can better manage operational efficiency and make better decisions.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Your Calls Get Answered

We answer all incoming calls, transfer/warm patch, take messages and answer your callers’ most common questions.

Data is Gathered

Each time we answer your calls or are working in your account, this data is captured in one central location.

Custom Reports Created

Your custom reports includes call data including, time, date, message detail, dispatching and message delivery steps.

Reports Auto Delivered to the Client

We can program our system to deliver custom detail of your historical call information daily, weekly, monthly and quarterly.

Custom call center reporting

Let’s Discuss Your Custom Reporting Options

Custom reporting is defined as the process of highlighting key insights specific to your account from within our telephony platform. Reports are automatically created and delivered to you on a predetermined schedule.

Custom reports highlight the activities of Direct Line and our call agents. Standard reporting is more generic in detail and shows basic information on your account.

Examples of Custom Reports Powered by Direct Line

  1. Message delivery attempts
  2. Dispatch history
  3. Calls Abandoned
  4. Call details including date and time stamp
  5. Call transfers
  6. Inbound call summary

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

Get a custom pricing plan for your business

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