Answering Service for Trade Service Professionals and Contractors
Since 1979, we have provided our Award Winning trade industry answering services, messaging and emergency dispatch for many service professionals including General Contractors, HVAC, Plumbing, Locksmiths, and more. We understand that your profession may require you to have a mobile office and long hours. You’re always on the go between different job sites to help serve clients as well as monitor progress and performance to ensure each project matches the scope of work.
When you partner with Direct Line, you don’t have to worry about missing incoming calls due to a hectic schedule. Our industry-certified Call Agents will answer your calls promptly and professionally so that you can focus on matters in the field.
Messages are delivered precisely as described within your custom solutions that have been designed and created specifically for your company. Where many Trade Industry Answering Services fail, is in the lack of immediate and efficient delivery of urgent messages to an on-call staff member. Not at Direct Line! Not only do we expedite calls quickly and accurately, but we are also highly experienced in differentiating emergencies from non-emergencies. This is of critical benefit to you since it spares your on-call staff from issues that can be handled by your office during regular business hours.
Direct Line has the Answers! Our staff of professionally trained Trade Industry Call Agents will intake information accurately, quickly, and confidentially, in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether it is a new client, an existing client, urgent need, or a request for a specific service you provide. We got you covered 24/7/365.
During your account set-up process, your designated Account Manager will partner with you to create protocols for your custom solutions that will define how your calls are to be answered and messages delivered. You decide how we handle each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.
Award-Winning Answering Services For Any Trade
Your customers will be impressed with the level of service they receive and your staff will be impressed with the accuracy of the messages. By using our Award-Winning Trade Industry answering service company, your business will run more efficiently with lower operating costs while providing superior customer service to your clients.
In addition, you will be able to log into your Customer Care Web Portal. You will have real-time visibility to check messages, change your on-call list and update contacts. Our free custom client access solution puts all of your account information securely at your fingertips at any time and from anywhere that Internet access is available.
Types of Trades Served
- Landscape/Lawn Care
- Tree Service/Arborist
- Mechanical Contractors
- Home Inspection
- Appliance Repair
- Swimming Pool Service
- Towing Service
- Garage Door Repair
- Courier Services