Trade Services and Contractors

Contact us today to learn more about our services, at 888-365-2424.

Answering Service for Trade Service Professionals and Contractors

Since 1979, we have provided our award-winning trade industry answering services, messaging, and emergency dispatch for many trade service professionals, including General Contractors, HVAC, Plumbing, Landscapers, Electricians, and more.

contractor answering service

Why it works.

Nowadays, consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your business. Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a call whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Never Miss A Call While You’re On The Job

We understand that your profession requires you to have a mobile office and work long hours. In addition, you’re always on the go between different job sites to meet with customers and monitor the progress of each project — all of which make it challenging to answer your phone.

When you partner with Direct Line, you don’t have to worry about missing incoming calls due to a hectic schedule. Instead, our professionally certified call agents will answer your calls promptly and professionally so that you can focus on your projects at hand.

Our live virtual receptionists are the perfect solution for HVAC, Plumbing, Roofers, Electricians, and any other trade service needing administrative and telephone answering support.

Professional Contractor Answering Services

Many trade industry answering services fail due to the lack of instant delivery of urgent messages to an on-call technician. Not at Direct Line!

Not only do we expedite calls quickly and accurately, but we are also highly experienced in differentiating emergencies from non-emergencies. This is a significant benefit to you since it spares your on-call staff from issues that your office can handle during regular business hours.

Our team of experienced call agents will gather information accurately, quickly, and professionally and per your specific call instructions. In addition, our advanced answering service technology automatically identifies which instructions to follow based on the type of call that comes in.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

Live Receptionists for Contractors and Construction

By using our award-winning trade industry answering service company, your business will run more efficiently with lower operating costs while providing superior customer service to your callers.

As an added feature, you can log into our customer web portal. You get real-time visibility to activity on your account, check messages, change your on-call list, and update contacts.

1. Why Do Trade Contractors Need Telephone Answering Support?

The average contractor spends more time in the field than in their office. Answering calls and taking notes is almost impossible to do in such a case. With the constant travel that this type of job demands, an answering service is ideal for offering excellent customer service and capturing every opportunity.

2. Why Do Contractors Use Answering Services?

Contractors trying to fill in the gaps of their call coverage choose answering services to ensure that no call goes unanswered. Also, investing in such a solution is a cost-effective decision that improves customer service, increases office efficiency, and reduces administrative payroll costs.

3. Can a Contractor Answering Service Manage High Call Volume During Peak Seasons?

Yes, we can comfortably handle hundreds of calls per day. Whatever your needs are, we can take messages, dispatch emergency calls, and warm patch important calls to you or any other specific person or department.

4. Does a Contractor Answering Service Offer Bilingual Support?

Yes, we know that the United States is growing in diversity, so we have employee call agents fluent in Spanish. As a result, we can help you broaden your reach and serve more people.

5. Where is Our Call Answering Service Located?

Our answering service is located in the United States with two locations: Berkeley and Stockton, CA. All our agents are 100% U.S.-based and able to answer for trades professionals nationwide.

Call today to learn more about our award-winning answering services for Contractor Answering Service. 888-365-2424

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.

Devecia V. | Farmers Insurance Agency Owner

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