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Bilingual Interactive Voice Response

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Bilingual Interactive Voice Response (IVR)

Route calls quickly and let our Automated Call Distribution (ACD) system do all the thinking.

By the time your caller is connected to one of our professionally certified call agents, they’re ready to answer the call and gather the information accurately and in accordance with your instructions.

bilingual call center services

Why it works.

A brief Interactive Voice Response (IVR) will prompt your caller to select their preferred language. Our intelligent call routing feature will then locate the first available agent that can assist your caller. It’s that simple!

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Caller Places a Call to Your Business

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Caller Selects Preferred Language

With voice command, the caller can select their preferred language.

ACD Locates Available Call Agent

Automatic call distribution system redirects the call to the next available call agent.

Message Delivered in English

Instant message delivery via email, phone, or text.

Bilingual IVR Key Benefits and Features

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We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

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Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry.

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