Reservation Answering Service

Contact us today to learn more about our services, at 888-365-2424.

Reservations and Hospitality Answering Services

Why would an event promoter, restaurant owner, or hotel manager need an answering service? 

When your callers dial in for information regarding an event you are planning or wanting to make reservations for dinner or needing to book a hotel room, we can provide details about your event, discuss menu items, or book reservations with ease.

call center services for hospitality industry

Why it works.

Nowadays, consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your business. Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a call whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Automatic Phone Coverage

We answer all incoming calls, transfer/warm patch, take messages and answer your callers’ most common questions.​

Free Up Your Time

Frees up your internal resources and minimizes interruptions so you can focus on building your business.​

Instant Booking and Message Delivery

Once one of our live virtual receptionists concludes a call, the message detail is instantly sent to you via, email, text or phone.​

Concierge Call Answering Support

Our advanced call center technology allows us to gather basic information and message you by SMS text, email, warm patch, or any combination of these delivery methods. We can also log onto your website, where your potential clients may place online orders and assist them with their purchases.

Here’s what’s in it for you, we can provide our award-winning booking services to you for a fraction of the cost it would take for you to hire, train, and pay an employee.  The best part is that we never call off sick, go on vacation, or are late. We are here 24/7/365, so you don’t have to be.

Hospitality Answering Services

Hospitality is a 24-hour industry and is extremely faced paced.  There are many moving parts to reservations, cancelations, rebookings, and everything in between to ensure the best customer experience for all your guests.

The last thing your guests want is to have their conversation with you interrupted by the phone. And the last thing that caller wants is to be placed on hold. This is where a top-tier reservation and booking answering service can help you serve multiple guests simultaneously.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

Administrative Staff Support with Live Virtual Receptionist Services

Never worry about losing control of your customer service level with Direct Line. Our live virtual receptionists are professionally certified and are experts in delivering exceptional customer service any time your staff isn’t available to answer calls.

Our team is available 24/7 to answers questions, address guest concerns to ensure every person has a first-class experience with your company.

Enlisting our team for hospitality answering services means your staff will have more time to focus on your in-person guests.

Call today to learn more about our award-winning answering services for hospitality and reservations. 888-365-2424

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Get a custom pricing plan for your business

Maximize your business with 24/7 live answering