Medical Answering Service with Secure Interactive Messaging

Contact us today to learn more about our services, at 888-365-2424.

Medical Answering Services

Direct Line is a multiple award-winning HIPAA compliant medical answering service and secure messaging provider to hundreds of healthcare facilities and medical offices nationwide.

Learn why doctors, physicians, dentists, hospitals, and other medical professionals use our HIPAA compliant answering service.

Bay Area medical answering service

Why it works.

Improve patient satisfaction, office operations and build your practice. Patients expect responsive service from their healthcare provider. They also expect complete privacy regarding their personal health information (PHI). This is where our professionally trained and HIPAA certified call agents can assist.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Keep your nurses from answering your phones with our professional HIPAA certified call agents.

Grow Your Practice

Never miss a chance to serve your patients or an opportunity to connect with a referral.

Your Voice of Excellence.

California’s most awarded HIPAA compliant Medical Answering Service.

How it works.

Automatic Phone Coverage

We answer all incoming calls, transfer, dispatch, take messages and answer your callers’ most common questions.

Free Up Your Time

Frees up your internal resources and minimizes interruptions so you can focus on caring for your patients.

Secure Message Notification

Once one of our HIPAA certified call agents concludes a call, a notification that a message is waiting for you is instantly sent.

As your Business Associate, we’re here to answer your calls.

A medical answering service is considered a Business Associate by Federal Government regulations therefore, you must be 100% positive that your messaging provider offers HIPAA compliant secure medical answering services.

Our advanced call center technology allows our professionally certified agents to securely gather patient requests while simultaneously protecting  Personal Health Information (PHI).

HIPAA Adherence Training

Our call agents are required to participate in extensive HIPAA and client privacy training. All employees are required to sign a confidentiality agreement and are held to the strictest privacy rules and regulations.

Improve patient satisfaction, operations, and grow your practice.

Our HIPAA compliant answering service supports your administrative staff with call overflow, after-hours answering, lunch hour coverage so you can focus on patient care.

Nurses are expensive receptionists

When you have patients waiting in your office, nurses and admin staff typically have to answer your incoming calls. This diminishes patient care and is costly to your payroll.

Missed calls = Lost revenue

If you miss calls from new patients or referrals, you’re leaving revenue on the table. If they go to voicemail, it’s likely you’ll miss an opportunity to grow your practice.

HIPAA certified answering service

Your Voice of Excellence.

California’s Most Awarded Medical Answering Service.

Secure Interactive Messaging

Direct Line offers a wide range of secure medical answering services for healthcare organizations including physicians and doctors’ offices.

All messaging is fully compliant with current HIPAA regulations using our state-of-the-art secure interactive messaging (SIM) platform. SIM allows our clients to receive critical information via secure messaging notification links.

The “one click” check-in allows your staff to acknowledge receipt without having to speak to a call agent. This saves time, money and improves response time.

If you are a Physician, Doctor, or other Medical Professional, call us today and learn more about how we can strengthen your HIPAA compliance. 888-365-2424

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

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