- 24 Hour Live Answering
- After Hours Answering and Dispatching
- Live Virtual Receptionist
- Employee Attendance Hotlines
- Urgent and Emergency Dispatch
- Bilingual Answering and Call Center Services
- Secure Medical Answering
- Alert and Email Monitoring
- Lead Capture
- Enhanced Voicemail
- Call Center Services
- Overflow Call Coverage
- Reservations and Bookings
- Additional Services
Medical Answering Service with Secure Interactive Messaging
Contact us today to learn more about our services, at 888-365-2424.
Medical Answering Services
Direct Line is a multiple award-winning HIPAA compliant medical answering service and secure messaging provider to hundreds of healthcare facilities and medical offices nationwide.
Learn why doctors, physicians, dentists, hospitals, and other medical professionals use our HIPAA compliant answering service.
Why it works.
Improve patient satisfaction, office operations and build your practice. Patients expect responsive service from their healthcare provider. They also expect complete privacy regarding their personal health information (PHI). This is where our professionally trained and HIPAA certified call agents can assist.
Your Voice of Excellence.
California’s most awarded HIPAA compliant Medical Answering Service.
How it works.
Healthcare Answering Services
As your Business Associate, we’re here to answer your calls.
A medical answering service is considered a Business Associate by Federal Government regulations therefore, you must be 100% positive that your messaging provider offers HIPAA compliant secure medical answering services.
Our advanced call center technology allows our professionally certified agents to securely gather patient requests while simultaneously protecting Personal Health Information (PHI).
HIPAA Adherence Training
Our call agents are required to participate in extensive HIPAA and client privacy training. All employees are required to sign a confidentiality agreement and are held to the strictest privacy rules and regulations.
Improve patient satisfaction, operations, and grow your practice.
Our HIPAA compliant answering service supports your administrative staff with call overflow, after-hours answering, lunch hour coverage so you can focus on patient care.
Nurses are expensive receptionists
When you have patients waiting in your office, nurses and admin staff typically have to answer your incoming calls. This diminishes patient care and is costly to your payroll.
Missed calls = Lost revenue
If you miss calls from new patients or referrals, you’re leaving revenue on the table. If they go to voicemail, it’s likely you’ll miss an opportunity to grow your practice.
Your Voice of Excellence.
California’s Most Awarded Medical Answering Service.
Secure Interactive Messaging
Direct Line offers a wide range of secure medical answering services for healthcare organizations including physicians and doctors’ offices.
All messaging is fully compliant with current HIPAA regulations using our state-of-the-art secure interactive messaging (SIM) platform. SIM allows our clients to receive critical information via secure messaging notification links.
The “one click” check-in allows your staff to acknowledge receipt without having to speak to a call agent. This saves time, money and improves response time.
If you are a Physician, Doctor, or other Medical Professional, call us today and learn more about how we can strengthen your HIPAA compliance. 888-365-2424