Law Firm Answering Services

Contact us today to learn more about our services, at 888-365-2424.

Answering Services for Attorneys, Law Offices and Legal Professionals

Have you ever thought about how frustrating it is for a potential client who calls your office, and no one is available to answer their call? Missed calls mean missed cases and the lost opportunity for billable hours.

When it comes to lawyer answering services, they must be professional, organized, and always available. 

law office answering service

Why it works.

When people need to speak with an attorney or legal professional, they expect responsive service. If you’re not available in a 24/7 world, this can have a negative impact on your law practice. Direct Line exists to solve this problem by offering professional 24-hour live answering services for attorneys and ensure you never miss a call.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Legal Practice

Your law office can now be virtually available around the clock with our 24-hour answering services.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Specializing in Law Office Answering Services Nationwide and the Bay Area

The last thing callers want is to land in your voicemail. So we prevent this from happening. This is one of the many reasons why Direct Line is the most awarded attorney answering service for law firms in California, and it’s because we ensure you never miss a call.

Our expert team of professionally certified call agents is 100% based in the United States. In addition, our team is comprised of bilingual agents and live virtual receptionists who will answer your inbound calls any time you’re not available.

Whether our team is answering for a private practice or a group of attorneys in multiple locations, we’re committed to excellence in call quality, accuracy, and confidential message delivery.

Direct Line specializes in attorney answering and legal intake. All of our call agents undergo comprehensive background checks, a rigorous 12-week training program, ongoing skills development and are professionally certified by our industry association — The Association of TeleServices International.

Thanks to our internal quality control protocols, we evaluate thousands of calls monthly to ensure our agents follow the highest standard of call answering. We’re here to maintain and enhance the reputation of lawyers, solo practitioners, and law firms in the Bay Area and Nationwide

Attorney Office Answering Services

  • 24/7/365 Telephone Coverage: We’ll answer each and every one of your calls any time you are not available. There are no extra fees for after-hours or holidays.
  • Attorney Answering and Legal Intake: Our live virtual receptionists are available around the clock and can assist you with securing more cases while providing an excellent caller experience.
  • Call-by-Call Prioritization: We know that law firms and attorneys have many active cases that are in varying degrees of priority. This is where our Bay Area legal answering solutions come into play to ensure priority callers such as judges are filtered and warm-patched through to you as needed.
  • Live Virtual Receptionists for Law Offices: Reduce your payroll costs by enlisting the support of our 24-hour live virtual receptionists. Whether you need basic telephone answering, warm patching, or after-hours support, we’re here to ensure all of your calls are answered professionally by one of our 100% U.S.-based receptionists.
  • Appointment Scheduling: We will integrate with your Calendly account for basic appointment scheduling and ensure your time is maximized and your schedule is easily and seamlessly managed.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

Frequently Asked Questions About Attorney Answering Services

1. What is a legal or law firm answering service?

With an answering service for law firms, law offices have professional receptionists where their calls are answered and routed to the right attorney. With the help of live virtual receptionists, every call will be answered, forwarded, or managed on behalf of your law practice.

2. Why should you choose a live answering service for your law firm?

There are many benefits, including reduced overhead, that supports increasing your profit. In addition, with a law office answering service, you will avoid missing important client calls and be available 24/7, without having to answer calls yourself or hire additional staff.

3. Why do law firms need an answering service?

Almost every law firm needs administrative support, making it possible for lawyers to have uninterrupted time to prepare and research on behalf of their clients.

An answering service can help them handle tasks differently and set up processes that help them address all of their clients’ requests.

4. Can a law firm answering service be customized to specific needs?

Yes. Each legal call answering solution can be customized to the specific needs of our clients. You can work with us and specify how you want us to answer each call coming into your office and determine how you would like your messages delivered.

5. What is a legal intake receptionist?

A legal intake receptionist is a highly trained, skilled, and professional agent specializing in legal intake for new cases. This service can save your staff a tremendous amount of time and expense.

Our team of professionally certified call agents will ensure your callers receive the highest level of client service — regardless if you’re available or not.

Whether you are in court, attending meetings, or just can’t be interrupted, we’re here represent you and assist with reducing your administrative payroll costs.

Call today to learn more about our award-winning answering services for Law Offices. 888-365-2424

Direct Line has been consistently reliable. Their team is friendly and professional. Their response time is excellent. Compared to our last answering service they are over and above in all areas. We are extremely happy with their services.

Patricia D. | Law Office

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