Translation Integration Services

Contact us today to learn more about our services, at 888-365-2424.

Spanish Bilingual Call Answering Service

Over 20% of American households do not speak English as a first language, so the need for a live 24-hour multi-lingual answering service has never been greater.

You now have an affordable solution for communicating with your non-English speaking callers by using our Translation services.

bilingual call center services

Why it works.

Nowadays, consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your business. Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a call whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Multi-lingual Answering Service and Call Center

We offer translation for over 160 different languages which affords you the opportunity to serve more clients no matter what language they speak. Your business can truly be multi-lingual.

During your account set-up, we will learn what languages your expected callers primarily speak.

We will then implement an automated routing option at the beginning of each call that will guide your callers and assist us in determining the appropriate third-party native language translator. Our professionally certified call agents will facilitate the call between your caller and our translator via your custom script. Once all the message details are gathered, we will accurately deliver it to you in English.

Direct Line | Best Call Center Services Provider

Languages

  • Cantonese
  • Tagalog
  • Korean
  • Mandarin
  • Vietnamese
  • Japanese
  • French
  • Italian
  • Arabic
  • German
  • Portuguese
  • Russian
  • And many more 

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

Get a custom pricing plan for your business

Maximize your business with 24/7 live answering