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Call Center Services

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Call Center and Answering Services

With our award-winning call center services, you’ll be able to gain a competitive advantage by ensuring all your calls are answered on time, every time because every call counts.

Bay Area Live Answering Service, call center services, virtual receptionist

Why it works.

Consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your business. Direct Line exists to solve this problem by offering professional 24-hour call center services that ensure you never miss a call whether you’re available or not.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Reduce Labor Costs

Get professional live telephone answering support without increasing labor costs.

Grow Your Business

Increase your competitive edge by having your business virtually available around the clock.

Your Voice of Excellence.

100% U.S. based and California’s Most Awarded Call Center.

How it works.

Create Custom Script

Custom scripts are created for your unique telephone answering needs and can be updated at anytime.

Forward Your Calls

Our professionally certified call agents a ready to take your calls 24/7.

Instant Message Delivery

Instantly receive messages via text, email or phone.

Award-Winning Call Center Services

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Advanced Call Center Technology Powered by Proprietary Software Solutions

Our advanced call center technology seamlessly integrates with most CRM (Customer Relationship Management) systems. This assists with improving efficiency, customer service  while increasing response time.

Our team of professionally certified call agents have vast experience working with businesses of all sizes and types.

Whether you are a small to medium size company or a large corporate enterprise, we’ve got you covered — 24/7/365. 

Save Time and Money While Improving Your Company’s Image

More and more companies are shifting their focus from being available only during business hours — to being available 24/7.

Our call center at Direct Line gives you a flexible option to reduce your labor costs, save time and money and improve the image of your business.

We’re here to adapt to your needs, create custom solutions and exceed your expectations of service. We’ve been doing so, since 1979.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”

Devecia V. | Farmers Insurance Agency Owner

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Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry.

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