Call Center Services
Many business owners and managers haven’t quite realized that in order to increase their competitive edge, they need to be available 24/7. Callers expect information and support when they need — not when you’re available.
With our award-winning call center services, you’ll be able to gain a competitive advantage by ensuring all of your calls are answered on time, every time because every call counts.
Improve Productivity, Increase Profits, Boost Your Company Image
If you have been looking for a professional call center to be an extension of your business, you are definitely on the right page. In times when customers require immediate response, enlisting our support assists you with improved productivity, improves your profit and elevates your company’s brand and reputation.
With an ever-changing business climate, business owners and managers are increasingly more stressed about overhead costs and particularly labor. They are finding that they are the ones having to cover shifts, answer phones, and point of sale processing, which makes them unavailable to answer calls.
Designed to save you time, you can now enhance service, improve productivity and improve sales. There’s no better way to take more orders, solve more customer issues and work without being interrupted.
Level Up Your Business with Our Advanced Call Center Technology
Our advanced call center technology can easily and seamlessly integrate within your business and especially with most CRM (Customer Relationship Management) system. This will assist you with improving efficiency and enhance service levels and response times.
Our team of professionally certified call agents have vast experience working with businesses of all sizes and types. Whether you are a small to medium size company or a large enterprise corporation, our call center has got you covered — 24/7. We are proud to offer:
- 100% U.S. based call agents
- 24/7/365 live telephone coverage
- Bilingual support
- Order entry
- After hours support
- Live tech support
- Confidential employee hotlines
- Government agency hotlines
- Alert monitoring
- Call overflow support
- And much more . . .
Save Time and Money While Improving Your Company’s Image with Our Award-Winning Call Center Services
More and more companies are shifting their focus from being available only during business hours — to being available 24/7.
Our call center at Direct Line gives you a flexible option to reduce your labor costs, save time and money and improve the image of your business. We’re here to adapt to your needs, create custom solutions and exceed your expectations of service. We’ve been doing so, since 1979.
For more information about our award-winning our services, contact us today 888-365-2424.