100% U.S. Based Live Virtual Receptionists

Contact us today to learn more about our services, at 888-365-2424.

Live Virtual Receptionist Services

Our professionally certified Live Virtual Receptionists are trained to manage your calls exactly as an in-house member of your administrative staff would. Your call handling is 100% customized and is based on the needs of your business and of your callers.  

Our custom scripts can be updated  anytime so our Call Agents represent your business to callers exactly in accordance with your instructions.

Bay Area urgent dispatching service

Why it works.

Nowadays, consumers expect responsive service from most businesses any time of day or night. If you’re not available in a 24/7 world, this will have a negative impact on your business. Direct Line exists to solve this problem by offering professional 24-hour live answering services that ensure you never miss a call whether you’re available or not.

Reduce Labor Costs

No need to add more staff. Get 24/7 live receptionist support without increasing labor costs.

24/7/365 Availability

Whether you’re available or not, never miss another call, no matter what time of day or night.

Professional Representation

Our live virtual receptionists answer your calls, so you appear more professional, organized and available.

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

How it works.

Automatic Phone Coverage

We answer all incoming calls, transfer/warm patch, take messages and answer your callers’ most common questions.

Free Up Your Time

Frees up your internal resources and minimizes interruptions so you can focus on building your business.

Instant Message Delivery

Once one of our live virtual receptionists concludes a call, the message detail is instantly sent to you via, email, text or phone.

Custom call center reporting

Our Live Virtual Receptionists are highly experienced

Here at Direct Line, our Live Virtual Receptionists are highly experienced in providing outstanding customer service to every caller regardless of what industry you are in. 

Typically, most businesses employ a receptionist during normal business hours to take incoming calls, messages and schedule requests.  It can be challenging, especially during high call volume time or when someone is out sick or on vacation.  This is where we come in.  One of the many advantages of having Direct Line provide Live Virtual Receptionist services for you is that we are fully staffed 24/7/365.

What’s in it for you?

So what’s in it for you? As our client, your phones are always being answered whether you are available or not. From your caller’s perspective you’re never on break, lunch, vacation or out sick because we’ve got you covered 24/7/365.

Partnering with us for Live Virtual Receptionist services can certainly assist you in reducing your overhead and payroll costs while increasing efficiency.

Our Northern California Virtual Receptionist Services Support Any Business, Any Industry, Any Time, All the Time. 888-365-2424

Your Voice of Excellence.

California’s Most Awarded Answering Service and Call Center.

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Call today to learn more about our award-winning answering services for INSERT INDUSTRY HERE. 888-365-2424

We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.

Devecia V. | Large Farmers Insurance Agency Owner

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