Answering and Dispatch Services For HVAC Contractors
Never miss a call with our Award Winning, 24 Hour Live HVAC Answering Service. Since 1979, Direct Line has been the answering service of choice for HVAC professionals. We understand that at times you may be working from a mobile office and putting in long hours. You’re always on the go between different job sites to serve clients as well as monitoring progress and performance to ensure each project matches the scope of work. When you partner with Direct Line, you don’t EVER have to worry about missing incoming calls. We’ve got you covered 24/7/365 especially when you’re busy assisting clients during a cold snap or heat wave or even if you have a hectic schedule.
We also provide a variety of custom message delivery options so that your messages are delivered precisely as you expect them; on time, every time and accurate. Where many HVAC Answering Services fail is in the lack of immediate and efficient delivery of urgent messages to an on-call staff member. Not at Direct Line! Not only do we expedite calls quickly and accurately, we are also highly experienced in differentiating emergencies from non-emergencies. This is of critical benefit to you since it spares your on-call staff from issues that can be handled by your office during regular business hours.
Direct Line has the Answers! During your account set-up process, your designated Account Manager will partner with you to create protocols for your custom scripts that will define how your calls are to be answered and messages delivered. You decide how we manage each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like. Your customers will be impressed with the level of service they receive at all hours of the day or night, 24/7/365.
By using our Award Winning 24 Hour Live Answering Services, your company will run more efficiently with lower operating costs while providing superior customer service to your clients. In addition, you will be able to log into your “Virtual Back Office” anytime by using our Customer Care Web Portal. You will have real-time visibility to all activity, view messages, update your On-Call schedules and contact lists as required. Our FREE web portal puts your account information securely at your fingertips at anytime and from anywhere that Internet access is available. The HVAC industry is such a competitive field and you need to be available for your customers at all hours of the day and night. Partnering with Direct Line is the perfect way to serve your customers and allows you to address their needs 24/7/365.
Here are a few of the services that we provide to HVAC professionals:
- Urgent Message Dispatching
- After hours and Holidays answering services
- Call Overflow and Back Receptionist
- Seasonal Services
- Live Call Patching
- Custom Message Delivery Options
- On Call Schedule Management
- Interactive Client Web Portal
- Paging services for on-call techs after-hours
- And much more…
Looking for more information about our answering services?
Call us today for a free consultation at 888-365-2424.