Answering and Dispatch Services For Plumbing Professionals

 

iStock_000056956756-smallNever miss a call with our Award Winning, Live 24/7 Plumbing Answering and Dispatch Service.  Since 1979, Direct Line has been the answering service of choice for many Plumbing contractors nationwide. We understand that at times you may be putting in long hours or even working from a mobile office. You’re always on the go between different job sites to serve clients because their problem is your emergency only if you want to stay competitive. 

We also provide a variety of custom message delivery options so that your messages are delivered precisely as you expect them; on time, every time and accurate.  Where many Plumbing Answering Services fail is in the lack of immediate and efficient delivery of urgent messages to an on-call staff member. Not at Direct Line! Not only do we expedite calls quickly and accurately, we are also highly experienced in differentiating emergencies from non-emergencies. This is of critical benefit to you since it spares your on-call staff from issues that can be handled by your office during regular business hours. 

Whether you’re under the sink or clearing pipes, you don’t EVER  have to worry about missing incoming calls.  We’ve got you covered 24/7/365.

Direct Line has the Answers for Plumbers!

Plumber using a wrench to tighten a siphon under a sink.Your customers will be impressed with the level of service they receive at all hours of the day or night, 24/7/365. By using our Award Winning Plumbing Answering Services your company will run more efficiently with lower operating costs while providing superior and urgent service to your clients.

During your account set-up process, your designated Account Manager will partner with you to create protocols for your custom scripts that will define how your calls are to be answered and messages delivered. You decide how we handle each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.

In addition, you will be able to log into your “Virtual Back Office” anytime by using our Customer Care Web Portal. You will have real-time visibility to all activity, view messages, update on call schedules and contact lists as required. Our FREE web portal puts all of your account information securely at your fingertips at anytime and from anywhere that Internet access is available.

The Plumbing industry is such a competitive field and you need to be available for your customers at all hours of the day and night. Partnering with Direct Line is the perfect way to serve your customers and allows you to address their needs with urgency, 24/7/365.

Here are a few of the services that we provide to Plumbing contractors:

  • After Hours, Weekends and Holidays answering services
  • On Call Schedule Management
  • Urgent Message Dispatching
  • Live Call Patching
  • Call Overflow and Back-up Receptionist
  • Custom Message Delivery Options
  • Paging services for on-call techs after-hours
  • Seasonal Services
  • Interactive Client Web Portal
  • And much more…

Looking for more information about our Answering Service?

Call us today for a free consultation at 888-365-2424.