HIPAA Compliant Medical Answering Service
Direct Line is a Multiple Award Winning HIPAA compliant Medical Answering/Secure Messaging provider to hundreds of Healthcare facilities and Medical Professionals nationwide. Contact us directly to find out why we are the secure messaging provider of choice for Physicians, Surgeons, Dentists, other Healthcare professionals, hospitals and more.
Your Medical Answering service is considered a Business Associate by Federal Government regulations therefore, you MUST be 100% positive that your messaging firm provides HIPAA Compliant Secure Medical Answering Services. Here at Direct Line, fulfill your patient contact requirements while simultaneously protecting all Personal Health Information (PHI) that is stored and transmitted. HIPAA Adherence Training Our professionally certified Medical Intake Call Agents are required to participate in HIPAA and Client Privacy training. Their HIPAA training covers all privacy rules outlined in the Federal regulations. All employees are required to sign a confidentiality agreement and are held to the strictest privacy rules and regulations. Direct Line requires this specific training of all Call Agents for secure medical related communications.
Secure Interactive Messaging Direct Line offers a wide range of Secure Medical Answering Services. All messaging is fully compliant with current HIPAA regulations through the use of our state of the art secure interactive messaging platform. Our secure interactive messaging allows you to receive critical information via secure messaging notification links. The “one click” check-in allows your staff to acknowledge receipt without having to speak to a Call Agent. This will save you time, money and improve response time to patients and clients.