Call Center Services

Closeup of a call center employee with headset at workplaceOur U.S. based Call Center services coupled with our integrated CRM (Customer Relationship Management) solutions will enable your company to increase efficiencies, improve customer service and response time which in turn positions you with a strong competitive advantage.

Whether you are a large Fortune 100 conglomerate or a small start-up, our Call Center has you covered 24/7/365. Our professionally certified Call Agents have cross-industry expertise to best represent your business or practice anytime, all the time.

100% U.S. Based Agents

 All Direct Line Call Agents and employees are 100% U.S. based. The risks associated with hiring an offshore Call Center clearly outweigh any reward. Many problems regularly occur including decreased customer satisfaction, linguistics and cultural barriers, quality assurance/control, lack of company knowledge, security and privacy concerns.

24/7/365

Customer Service Agent Answering CallsLeverage our 24/7/365 Call Center services to never miss a call. Our state-of-the-art technology ensures that accurate information is collected and delivered to the right individual for follow up. We will represent your company just as if we are working directly in your office.

Call Center Services Offered