Live Answering Service for After Hours 

After Hours Emergency Answering ServiceAre you in need of After Hours support? Do you have a shortage of staff? Are you losing customers because no one is there to answer your phones? If you answered “Yes” to any of these questions then you need to enlist our After Hours answering service and allow us to not only solve these issues for you, but help you increase your competitive edge. Leverage our 24/7/365 After Hours support so that you never miss a call. Our state-of-the-art technology ensures that accurate information is collected and delivered to the right individual for follow-up. We will represent your company just as if we are working directly in your office.

Competitive Advantage – The After Hours Effect

Think about it. How many of your competitors are open 24/7/365, even on holidays? Probably not many. So, by enlisting the support of a professional answering service, such as Direct Line, you have now expanded your business operating hours around the clock. Here’s the compelling message… YOU can actually begin to have a work life balance by doing this and never worry about missing another call. Here’s how it works. Let’s say you leave your office at 5pm to attend your child’s play.   At 8pm someone calls your office inquiring about services. You’re at the play and we’re answering your phones, gathering all of your caller’s information, dispatching your messages and YOU have spent quality time with your family. It’s as simple as that. Our professionally certified call agents are answering your phones and gathering pertinent information all the while projecting the image as if they are sitting in your front lobby ready to service your potential clients as well as your current ones. How do we do this? All calls are scripted and are logic based. This means, if a caller is inquiring about products or services, our scripted solutions direct the call agent to a customized script specifically for this type of call. For example, if someone calls in seeking an estimate for plumbing services we are directed to answer in accordance with that particular request. You can now begin to live life and balance your time all the while knowing you will never miss a call again regardless of time of day.

After Hours Call Center Services

After Hours Customer Support Answering ServiceOur After-Hours answering services are typically used by companies who need call support after they close their businesses daily. At Direct Line, we answer for a wide variety of industries that require After-Hours answering service. These include Attorneys, Medical Professionals, Trade Service Professionals, Real Estate and Property Management firms and just about any industry that may have urgent calls after normal business hours.