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Direct Line telephone answering services are tailored to your exact business need. Our well trained, telereceptionists answer your calls in a warm, professional manner. They can gather the information you need on our fully scripted Pinnacle Software system and then based on your instructions we can dispatch the message to you in just about any method that meets your needs, e-mail or fax (to as many locations as you need), alpha or digital page, deliver your messages to a voice mail system-yours or ours, relay the message directly to you and even patch or “warm transfer” your caller directly to your on call person.

Our Pinnacle system allows us to take as complete information as you need and then text message just a portion of the message directly to you while the complete message gets e-mailed to you for later review. Our sophisticated computer system allows us to set up a branching capability so that we can direct each call to your information that would be appropriate based on the callers needs and your instructions.

Direct Line can act as your virtual receptionist and we can do it 24/7/365. We can answer all of your calls, just after hours, when you need us, or we can answer overflow calls when all of your staff is busy taking calls.

Direct Line can take orders, set appointments, gather confidential information for clinical studies, provide help desk services– just about any telephone answering need you may have. And we can provide these valuable services at an easily affordable price.

We provide our award winning services locally, nationally, or internationally.

Call Direct Line Tele Response for real peace of mind -  888-365-2424

 

info@directlineinc.com