Answering Services

In order to stand apart from your competition, entrepreneurs, professionals and  business owners of all sizes need to be available 24/7/365. Let us be your Direct Line of communication either full time, part time, after-hours or just for call overflow.

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Call Center Services

Whether you are a small start-up or a large Fortune 100 conglomerate, our Call Center  has you covered. Our professionally trained agents have cross-industry expertise to best   represent your business or practice anytime, all the time.

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Industries Served

Whether your business is managed by one person (YOU) or is a Fortune 100 company,  Direct Line is ready to provide you with experience and customized solutions to meet your   needs. We welcome the opportunity to be Your Voice of Excellence as we can solve any   tele-messaging challenge, in any business, in any industry!

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Answering & Call Center Services

Direct Line Tele Response is a multiple award winning Answering Service and Call Center firm. We are known throughout the United States and Canada as being one of the leading pioneers within the Tele Messaging industry and have been since 1979.  Why?  Because we hold ourselves accountable for detailed Excellence  for every call, every time because “every call counts”.

Your Voice of Excellence

Headquartered out of the San Francisco Bay Area, our team of 100% U.S. based Call Agents are ready 24/7/365 to partner with you regardless of business type, profession or industry.  Our Call Agents don’t just answer phones or take messages; we accurately gather information and act as a Direct Line of communication between you and your callers.  Bottom line, its Direct Line, YOUR Voice of Excellence.

Why Choose Direct Line?

Award Winning Excellence
Our history of Award Winning excellence is strongly due to the rigorous Quality Assurance/Quality Control standards and procedures we have in place. Since 1979, our reputation has been built upon the quality of work we deliver. Our strong attention to detail during every stage of the telemessaging process sets the stage for excellence. Read More..

  • Award Winning Excellence
  • Business Continuity Plan
  • Quality Assurance Procedures
  • Proven Technology
  • HIPAA Compliant
  • 24/7/365 Services 
  • Dedicated Account Managers
  • Professional Agents  
  • Account Analytics