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The Difference Between Answering Services and Virtual Receptionists

The Difference Between Answering Services and Virtual Receptionists Answering services and virtual receptionists are two services that are often confused when people are talking about streamlining and improving communication and operational efficiency. However, there are differences between an answering service and a virtual receptionist. Even though the difference is not that big, it is essential…
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PINetwork Recognizes John Freire of Direct Line Tele Response With Top Award

Direct Line Tele Response is proud to announce that during the PINetwork’s Annual Conference last week in Manchester, NH our own IT Director, John Freire was presented with the prestigious Allen Kalik Award. This award recognizes individuals whose unselfish dedication and leadership have led to the advancement of the PINetwork Group. A very special thank…
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"Virtual Receptionists" – Why A Live Answering Service?

In today’s economy, many companies are making hard choices to reduce costs, and often times this involves outsourcing. Companies are discovering quickly the benefits of hiring an answering service as a “virtual receptionist” as opposed to having a traditional “onsite” receptionist because of  the ability to reduce cost while increasing the potential of support to…
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