In today’s economy, many companies are making hard choices to reduce costs, and often times this involves outsourcing. Companies are discovering quickly the benefits of hiring an answering service as a “virtual receptionist” as opposed to having a traditional “onsite” receptionist because of the ability to reduce cost while increasing the potential of support to their customers. Often customers are unaware that the “receptionist” is working remotely, because he/she can perform the same tasks as an on-site receptionist. We can take it one step further. We can literally act as your front desk receptionist by answering your phone in your company name – screening your callers and when appropriate, based on your instructions, “patch” or cross connect your caller directly to you or anyone in your office. We know where you are, which calls are important to you and what you want done with each call at any precise moment in the 24 hour day.
Most customers realize there are many advantages, above and beyond a cost savings!
- An on-site receptionist cannot provide 24/7 availability, however a virtual receptionist is hosted by a staff of professionals who are always available to take calls, answer questions, dispatch, transfer calls, and even book appointments at any hour. (and more than one at a time)
- A virtual receptionist can offer a variety of bi-lingual support in multiple languages by utilizing multiple resources for language service.
- Your answering service can provide a high-level of technological services that you may not have available in your office. Whether it’s pulling call reports, call recordings, or delivering messages in a variety of transmission methods, your virtual receptionist has the best technology available at their fingertips.
- No sick-days, vacations, weekends, or down hours… your answering service based Virtual Receptionist is always on. 24 hours a day, 7 days a week, 365 days a year.
We provide professional receptionist service to companies of all sizes, from the one person office to Fortune 500 companies; and we provide our service to clients all across the United States and abroad. Our very “live” Virtual Receptionists may not exist in your office, but they exist in ours. And they are available 24 / 7 to give you the peace of mind knowing that they are ready and able to answer your phone, take a message from your caller, give out or gather information and contact you immediately.