Does partnering with a phone answering service or virtual receptionist make sense, given your business goals, budget, and customer needs?
Here’s a quick guide to help you think through the pros and cons.
Do you have the resources and time to carefully hire an in-house receptionist?
Whether you are running a startup company or growing an established business, eventually, you want to grow and hire people to deal with technical and clerical work. But as the adage goes, you should hire slowly and fire quickly. To do hiring right you must invest huge amounts of time and energy on recruitment.
Hiring a virtual receptionist can be a great stop-gap measure, while you carefully vet prospects; or it can be a permanent solution, depending on customer and business needs.
Some small businesses can get by with automated voice technology to route calls. But the automated system is surprisingly fraught with pitfalls. Clients, vendors, and prospective partners will often want to speak with a human being to get answers to questions about registration, order processing, troubleshooting, etc. If you can offer the human touch, your business will have a competitive advantage over similar businesses that rely solely on automated technology.
Do you want to improve and streamline your office management processes over time?
At Direct Line, we work with dozens of businesses across the US, just like yours, and we understand the needs and frustrations that business owners like you face. We offer out of the box solutions to help with a wide range of issues, such as: customer care, scheduling, help desk solutions, order fulfillment, and tech support. We also can adapt and customize the process over time to better meet your business’s needs.
Operate Lean: Outsource Your Call Center Needs to Direct Line
There’s no need to commit right now to an in-house call center solution, when you can use an effective, trusted call center like Direct Line. Find out more about our services online, or contact us to set up a free consultation. Free up your budget and reduce burden on your in-house staff, so you can focus on growing your business. Call us today: 1-888-365-2424.