Currently viewing the tag bay area call center

How Outsourced Medical Call Centers Assist With Call Overflow Support

How Call Centers Are Supporting Physician Offices and Hospitals The stay at home order imposed by the United States government has brought a set of new challenges for both the public and private sector. The essential business overflow is triggered by COVID-19 and patient influx is affecting more than just crowded halls and packed emergency…
Read more »

Recent Posts

Improve Efficiency with CRM Integration Services

The Secret to Improving Efficiency with CRM Integration Services Customer relationship management (CRM) is one of the most inspiring technologies for managing your business relationships and interactions with your customers as well as potential ones. The goal of this technology is simple — to offer a solution through which all business relationships can be improved,…
Read more »

Government Agencies Benefit From Using Contact Centers For 311 Support

  According to the latest Government Contact Center Satisfaction Index report, the level of satisfaction with in-house government call centers has decreased by 3% over the past year. On the other hand though, it was also determined that the largest increase in caller satisfaction came from a decrease in the amount of time that it…
Read more »

How A Bay Area Answering Service Can Support Your Business Continuity Plan

How A Bay Area Answering Service Can Support Your Business Continuity Plan The San Francisco Bay Area is known for being located in what is known as Seismic Zone 4, which means there is a very high likelihood of devasting earthquakes — with that said, businesses can’t afford to have their communications or IT systems go…
Read more »

ATSI Recognizes Top Industry Leader For Call Centers

At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
Read more »

Direct Line Tele Response Obtains Small Local Emerging Business Certification From Alameda County

Direct Line Tele Response is Granted With the Small Local Emerging Business (SLEB) Certification From Alameda County. Award winning Call Center, Direct Line Tele Response of Berkeley, CA has been certified by the County of Alameda as a Small Local and Emerging Business (SLEB). This exclusive certification allows Direct Line to participate in County bid opportunities where an…
Read more »

more recent posts