How A Bay Area Answering Service Can Support Your Business Continuity Plan

How A Bay Area Answering Service Can Support Your Business Continuity Plan

Disaster Recovery PlanThe San Francisco Bay Area is known for being located in what is known as Seismic Zone 4, which means there is a very high likelihood of devasting earthquakes — with that said, businesses can’t afford to have their communications or IT systems go down in the event of, not only an earthquake, but during any type inclement weather or other potential threat. This is why having a strong Business Continuity Plan (BCP) in place is so important. Part of your BCP should ensure your communication system continues to be available to your employees, clients, patients and constituents. Essentially, a BCP enables critical services or products to be continually delivered to your end user.

It’s a well-known fact that companies face a lot of challenges, risks and interruptions with their ability to provide continuous service. Between this increasing number of severe weather incidents and complex technology breakdowns, there many options for a business to successfully maneuver during an outage or an interruption in daily operations.

Business Continuity Plans Vs. Disaster Recovery Plans Understanding The Difference

You may have heard the two terms used interchangeably, however, they are very different. While a business continuity plan ensures essential business processes continue, a disaster recovery plan is actually the strategy or process for getting back up and/or on-line for business.

Why & When Do You Need A Business Continuity Plan?

As mentioned above, BCP’s are essential for business operations because they offer the following advantages:

  • Employee Assurance– When a primary system goes down or is compromised in any way, the first thought for many employees is how will they be able to proceed with their work or what do they do — stay home, come in or stay by their phone, etc. A solid business continuity plan can ensure that employees know what they need to do next.
  • Decreases Downtime– A compromise of any system can mean a disaster for any business. With a solid continuity plan, the company can continue serving its customers despite an outage and ensure that all things are up and running. Downtime can be kept to a minimum, especially with a 24 hour live answering service.
  • Continued Service– Knowing that outages, compromises and security incidents are all costly for a business, a successful business continuity plan can assist you with continued service as well as minimizing potential customer dissatisfaction.

In the Bay Area, it’s hard to know when disaster will strike. Even if there is some lead time, a lot of things need to be in place to ensure continuity. Every incident is unique and brings many things to consider for business owners and managers. This is where business continuity plans come into play. They should be current and regularly tested. It’s one of the most effective ways to adapt and recover from an incident.

Bay Area Call CenterA Bay Area, 24/7 Live Answering Service Is An Important Component Of Your Business Continuity Plan

At Direct Line Tele Response, we pride ourselves on assisting businesses with maintaining their ability to communicate during disasters, outages, breakdowns or any other event through which their operations are compromised.

Whether you operate a small or large business, business continuity planning is something you should take very seriously. Since restoring operations like IT is so critical for many companies, a lot of disaster recovery solutions are available.

If your Bay Area company does not have a business continuity plan in place, contact us to discuss how we can support a plan for your business through our advanced call center technology and our own Business Continuity Plan.

For more information about how our 24 hour live answering and call center services can support your business during a disaster, contact us today at 888-365-2424.



We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.