Frequently Asked Questions About Bay Area Answering Services

The 10 Most Asked Questions About Using An Answering Service


At Direct Line, we continuously get asked about our Bay Area answering services, how much they cost, how effective they are as well as the ins and outs about our processes. We also get asked about our live virtual receptionist services, how and if they are able to work remotely as well as their coverage in different times of the year.

Even though most of the questions and answers are general and are not specific to particular services, we have decided to list some of the most frequently asked questions about our services.

We are selecting the most asked questions into three different categories.

General FAQ On Live Answering Services

1. Can I forward my number to Direct Line or have to use a new numbers?

You can forward one or multiple business numbers to an exclusively assigned number. You can set up the call forwarding feature manually for daily use or have your phone company automatically set it up. If you would like to schedule live answering services during business hours, you should contact your provider to have them set up the phones to be forwarded to Direct Line.

2. How long does it take to get the service fully set up?

The average setup of a new account takes from one (1) to three (3) business days. After this, you are ready to start using our answering service.

3. Can the calls be routed to the correct people in the office?

Absolutely. We can route any or all of your calls to any designated individual or group list. Whether it’s the marketing division, your human resources team or other individuals, this option is included for all of our services.

FAQ On Live Answering Fees, Costs and Setting Up

4. How much do your services costs?

The cost of every service is different depending on your needs, size of business etc. The best way to see how much will the service cost is by filling out the form on our Contact Us page and receiving an estimate from our sales team through a call or email.

5. Are there any additional fees for answering services during holidays and weekend services?

No. We don’t charge anything extra for live answering coverage during holidays and weekends. In fact, this is one of the many benefits associated with our live phone answering services in the Bay Area.

6. How can you pay your bills?

You can pay for our services using credit and debit cards such as Visa, MasterCard, AMEX. Additionally, you can pay with cash or with checks and direct ACH transfer. We have a convenient option on our website where you can log in securely to pay your bill.

FAQ On HIPAA Compliance and Contracts

7. Do I have to sign long-term contracts?

We don’t require businesses to sign long-term contracts of more than 2 months. This is the minimum service period, after which we send out invoices on a monthly basis. For clients with heavy call volume, we may require a minimum 12-month contract.

8. Is there a Business Continuity Plan in case of disasters — ensuring that your business in not affected?

Yes, our Business Continuity Plan is a known industry standard and something that we pride ourselves on. Effective and efficient, it ensures that your business is covered from every angle. Visit the our business continuity page here for a detailed outline.

9. What CRM programs can the services be integrated with?

We can integrate any of our services with Salesforce and SugarCRM. However, we can also integrate with any other CRM program as long as there is reciprocal programming.

10. What does HIPAA compliance mean for my business?

In short, HIPAA (Health Insurance Portability and Accountability Act) is a standard which ensures that medical professionals, medical service providers and healthcare facilities will work with our secure interactive messaging service which is HIPAA compliant and ensures that all information is transmitted in a secure manner.

We hope that these questions helped you understand the scope of our live answering services in detail. For any additional questions or information about any of our services, you can contact us by phone at 888-365-2424.


We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.