At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was his father and founder of Direct Line, Larry Goldenberg who created and implemented the sharing of ideas in the industry back in 2002.
Read here for more insight on ATSI’s top award for call center excellence. Direct Line is proud to be the most awarded answering service/call center in the state of California and to have won the industry’s top award 17 years in a row.