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The Difference Between Answering Services and Virtual Receptionists

The Difference Between Answering Services and Virtual Receptionists Answering services and virtual receptionists are two services that are often confused when people are talking about streamlining and improving communication and operational efficiency. However, there are differences between an answering service and a virtual receptionist. Even though the difference is not that big, it is essential…
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How A Bay Area Answering Service Can Support Your Business Continuity Plan

How A Bay Area Answering Service Can Support Your Business Continuity Plan The San Francisco Bay Area is known for being located in what is known as Seismic Zone 4, which means there is a very high likelihood of devasting earthquakes — with that said, businesses can’t afford to have their communications or IT systems go…
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The Central Valley’s Best Bilingual Answering Service

Central Valley Bilingual Answering Services Two years ago we knew the job market was changing significantly in the Greater Bay Area. We have always provided competitive wages and benefit packages to our staff. As I am sure many of our Bay Area clients will attest, finding qualified staff has been a challenge. In 2017, we…
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5 Amazing Benefits of Choosing a Telephone Answering Service In 2019

5 Amazing Benefits of Choosing a Telephone Answering Service In 2019 In 2019, telephone answering services in Bay Area are not only more sophisticated than ever before— they also come with more benefits specifically for small business owners. If you’ve used an answering service in the past for message taking or dispatching, you may not…
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San Francisco Bay Area Call Center Earns Industry’s Top Award For 17th Consecutive Year

We are both humbled and honored to have been awarded our industry’s top honor for the 17th consecutive year. We are incredibly proud of our team and look forward to continuing our legacy of call center excellence for years to come. https://www.prweb.com/releases/2018/06/prweb15598330.htm

Celebrating Call Center Excellence

Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution.   Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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Car Donation Services, Inc.

Since 2005, we’ve had the distinct pleasure of answering incoming calls for Car Donation Services, Inc. Our job is to assist callers by gathering vehicle details and determining which of the 245+ charities the caller would like to support with their car donation. We then pass the call record and information on to CDS for…
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