Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution.
Each year we take the time to honor them for all they do in exceeding our clients’ expectations and upholding our high standards. Everyone looks forward to our highly anticipated RAP meetings, where their excellence is celebrated among their peers. Please join us in thanking our call agents for being on the front line delivering award-winning service, 24/7/365!