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Ensuring Your Business Continuity During PG&E Public Safety Power Shutoffs

Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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How a Professional Legal Intake Answering Service Supports Legal Professionals

How a Professional Legal Intake Answering Service Supports Legal Professionals Professional legal intake answering services can assist a wide variety of law offices in many ways. Most of the time, legal practices invest in responsive telephone answering to improve client service and build brand authority. However, when things get a bit complicated and a business…
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Should You Hire In House Staff or Leverage a Team of Live Virtual Receptionists

  Potential clients ask us all the time what the benefits are to having a live virtual receptionist vs. hiring in-house staff. Here’s what we know: With the on-set cloud-based business operations, you’ve probably seen an upward trend in the use of call answering services and live virtual receptionists. If you’re looking to reduce your labor…
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Top 5 Ways to Save Money with Direct Line

Five Advanced Call Center Technology Features That Saves Money Some of the best ways to save money when working with Direct Line is to utilize other service options that are available. Many can reduce agent call handling time 1) Integrated Front-end Voice Greeting: Our Direct Response system can initially answer your calls, provide information to filter…
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Reservation Intake

“I have to tell you that you are the nicest answering service. All the others are usually rude and upset, but you have such a nice voice and have been so helpful.” Shawn C.- Upscale Restaurant in Palo Alto February 18, 2018  

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