Ensuring Your Business Continuity During PG&E Public Safety Power Shutoffs

Choosing The Right Business Continuity Plan

A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for.

In most cases, power shutoffs and especially random outages come with minimum advanced notice. However, the best way to make sure that your business has the ability to communicate with customers and employees is by investigating the PG&E matter in full detail — and by enlisting the services of a Bay Area Answering Service and Call Center.

According to the official PG&E website, “a Public Safety Power Shutoff could impact any of our more than 5 million electric customers, including you.” It is important to prepare your business for outages lasting longer than 12 hours.

How Do You Prepare For A Power Shutoff Or Random Outage For Your Business?

If PG&E notifies you that a shutoff is planned, you should be ready. The key to being ready in cases like this is keeping your phone lines and customer support teams prepared to respond. The most effective way to do this is by using a reliable 24-hour live answering service or call center. One that has the infrastructure in place to answer your calls and provide information to your callers.

Our telephone answering service will be a cornerstone to your business continuity ensuring your ability to receive and deliver important information to your callers. From virtualized servers to climate-controlled environments, alternative Internet providers, generators and power systems as well as remote call agents, multiple offices and an off-site data center, we take-into-account everything that is related to your ability to communicate. We’re ready!

How We Are An Integral Part of Your Business Continuity Plan

If you don’t have a solution to streamline your phones and communication, you are on the right page. At Direct Line, we excel when it comes to being an integral part of your business continuity during power shut offs, outages and natural disasters.

Our team of professionally certified call agents are available 24/7 to take your inbound calls and update callers on specific information as it relates to your business. In cases of any natural disaster, catastrophic events or PG&E Public Safety Power Shutoffs, our award-winning answering services will assist you with complete up-time for your telephone lines and communication.

The benefits of our PG&E business continuity plan are obvious and include:

  • The potential to prevent communication problems ahead of time
  • A chance to build confidence among the customers and employees
  • Total preservation of your brand value and company reputation
  • Cultivation of a resilient organizational culture
  • Ability to manage and deal with any power outage issues

With a team of support agents that are located off-site, yet in the United States, our professional Bay Area based call center supports your business both inside and out of your immediate geographical area. This results in maximum communication coverage for your business at all times.

The Bottom Line

In the end, knowing what to do during a PG&E Public Safety Power Shutoff or any other outage, translates to being actionable and always ready. By having a PG&E power outage business continuity plan in California, your business will be able to communicate with all of employees and customers when your competitors can’t.

In times when weather-related outages are increasing year by year and have led to millions of dollars in lost revenue for US-based businesses, adopting an actionable business continuity plan is certainly the best way to deal with a power shutoffs in your workplace.

Interested in getting the best PG&E planned power outage continuity plan for your business? Call us today 888-365-2424.


We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.