How Bay Area Small Businesses Can Reduce the Impact of Rising Minimum Wages In July of this year, we saw the House of Representatives passing a long-overdue increase in the federal minimum wage. This bill was said to raise the wage floor from the current $7.25 an hour to an hourly wage of $15 by…
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Call Center Trends Going Into 2020 Customer service is one of the most important aspects of any business — yet at the same time one of the most overlooked? In short, surveys show that 77% of customers are tired of receiving a negative customer experience and 91% of them only buy from the companies they…
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A Whistleblower Hotline is a telephone line that is a unique channel that enables employees and other members of your company to confidentially alert an organization about any suspicions of misconduct. Why Are Whistleblowing Hotlines Needed? Whistleblower hotlines are an important tool for reducing risk and building trust. They enable managers to detect and act…
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5 Amazing Benefits of Choosing a Telephone Answering Service In 2019 In 2019, telephone answering services in Bay Area are not only more sophisticated than ever before— they also come with more benefits specifically for small business owners. If you’ve used an answering service in the past for message taking or dispatching, you may not…
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Employee Hotlines and Absentee Management Solutions The value of having an employee hotline to support your absenteeism management process is vast. What typically happens is that most employees call or leave a voicemail that they’ll be late or are calling off. Then you have someone else cull through those messages and then notify the shift…
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Improve Company Productivity with an Employee Call-Off Hotline As a large employer, meeting your production deadlines is contingent on your employees being at work and on time. Having one centralized number for absentee reporting streamlines attendance monitoring, prevents work stoppage and keeps your operations running smoothly. Whether your employees are calling in for tardiness, an…
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You have options when choosing a 24 hour live answering service, often a 24 hour call center service is the first point of contact your clients engage with.

Chat bots are becoming more and more prevalent especially in the world of customer service and call center services. So what exactly is a chat bot?

It isn’t about customer service any more. It’s about the customer’s entire experience. Read 6 Key differences between customer service and customer experience.