How Bay Area Small Businesses Can Reduce the Impact of Rising Minimum Wages
In July of this year, we saw the House of Representatives passing a long-overdue increase in the federal minimum wage. This bill was said to raise the wage floor from the current $7.25 an hour to an hourly wage of $15 by 2025. And while this is good news for minimum wage workers, it’s not so much for small business owners.
If you’re concerned about how you can keep your profit margins healthy, one great way to do so while providing excellent service without additional payroll costs is to enlist the support of a live answering service. Professional and reliable, this type of administrative support can work for you 24 hours a day, 7 days a week without you having to pay salaries or benefits. Below, we will explain the model in detail.
Live Answering Services Are A Must-Have for Bay Area Businesses
In addition to layoffs and outsourcing, a raise in the minimum wage may also increase the use of technological innovations to replace employees. Live answering services and virtual receptionists are designed to support the human connection between small businesses and their callers.
Since most companies can’t afford to pay higher wages for their employees, they are looking for a better solution in order to avoid paying labor costs.
And while live answering is something that AI (Artificial Intelligence) can’t replace, outsourcing is the underlying model that offers the exit strategy in this scenario. With an outsourced live answering telephone service, businesses can rely on improved efficiency, dependability and long-term financial savings.
The Ultimate Benefit of Having 24/7 Live Phone Support
As labor becomes more expensive, live phone support is the key to reducing labor costs. With a team of live virtual receptionists answering calls remotely 24/7/365, small businesses can get the most for their money and pay pennies on the dollar as compared to fully burdened payroll costs.
This is the main benefit of outsourced live phone support services. In times when raising the federal minimum wage is an obvious strain to American industries and especially small businesses, it offers a solution that escapes from the increased pay model and focuses on a pay-per-use model.
Your Business Can Deliver A Healthy Profit While Increasing Your Competitive Edge
Outsourced services are an investment. If we see telephone answering from that perspective, we can immediately notice that the return on investment (ROI) can be substantial.
Simply put, phone answering solutions ensure that you never miss a call and never miss a potential client or lead. Many answering services such as Direct Line, only charge you when they are actively working in your account and answering your calls. When compared to paying employees who are only available up to 40 hours per week, it reduces your overall labor cost and positions your business to be virtually open 24 hours, unlike your competitors.
When it comes to competitiveness, having a knowledgeable, friendly, professional and even bilingual team of live virtual assistants available 24/7, is the best way to stay competitive in the market. The #1 benefit of using an answering service is that it sets the bar higher and offers a seamless caller experience.
Start Impressing Your Clients and Save Money Today
At the end of the day, a telephone answering service is the best way to escape the challenges of minimum wage increases. Instead of paying a team of employees to answer your calls from 9 to 5 every day and having to consider their days off, sick leaves, holidays and weekends — an outsourced telephone answering service gives you all the benefits without any strains.
Our professional live virtual assistants at Direct Line specialize in answering calls. They are courteous, professional and know how to direct your potential clients and leads to the right department. By addressing your calls in a proper way, they will assist you with improving your service levels in order to obtain more clients, more revenue and more profits.
Want to learn how our live answering service can help you be more profitable in 2020? Call us today at 888-365-2424!