CATEGORY ARCHIVES: Technology

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How A Dispatching Service Supports Trade Companies And Their Technicians

How A Dispatching Service Supports Trade Companies And Their Technicians Trade services including HVAC, Plumbing, Electrical and Roofing Contractors typically manage a significant number of field technicians as well as an active on-call schedule. Communication can be challenging and potentially dangerous, especially if one of the techs is under the house or on the roof….
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5 Amazing Benefits of Choosing a Telephone Answering Service In 2019

5 Amazing Benefits of Choosing a Telephone Answering Service In 2019 In 2019, telephone answering services in Bay Area are not only more sophisticated than ever before— they also come with more benefits specifically for small business owners. If you’ve used an answering service in the past for message taking or dispatching, you may not…
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Direct Line Tele Response Automates Operations with Quick Base

CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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Advanced Call Center Technology

John Freire is a legend in the call center industry and for over a decade now, he’s led the charge here at Direct Line in terms of managing and developing our advanced call center technology platforms that deliver best in class caller experience and seamless client integration. John has personally developed many advanced call center technologies that…
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Web Portal Services Are Open 24/7

Direct Line’s Web Portal | Call Center Service We offer a great service with all of our plans that you may or may not know about. Direct Line’s Call Center Web Portal is available to all clients free of charge.  You’ll have instant access to messages, adjust on-call schedules, edit contact lists including SMS text and email information.

HIPAA Compliant Answering Services for Medical Offices

Here’s Your Solution for Reducing Your Risk for HIPAA Non-Compliance Penalties and Fines. Many Healthcare professionals and facilities have no idea they’re even at risk for HIPAA Non-Compliance penalties and fines. The main challenge is that the majority of violations occur from transmitting patient information via non-secure mobile devices and email.  If you are still using an…
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Message Dispatching

“I’m getting extremely positive feedback from our On-call staff.  I have people coming up to me saying, ‘Direct Line is SO much better than the last service we used.’ We especially love the fact that you can text us to dispatch our calls.  Thank you!” Linda N.,Training Manager Large Fire Protection Service Company November 16,…
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PINetwork Recognizes John Freire of Direct Line Tele Response With Top Award

Direct Line Tele Response is proud to announce that during the PINetwork’s Annual Conference last week in Manchester, NH our own IT Director, John Freire was presented with the prestigious Allen Kalik Award. This award recognizes individuals whose unselfish dedication and leadership have led to the advancement of the PINetwork Group. A very special thank…
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