HIPAA Compliant Answering Services for Medical Offices

Here’s Your Solution for Reducing Your Risk for HIPAA Non-Compliance Penalties and Fines.

Medical Office Answering Service live virtual receptionistMany Healthcare professionals and facilities have no idea they’re even at risk for HIPAA Non-Compliance penalties and fines. The main challenge is that the majority of violations occur from transmitting patient information via non-secure mobile devices and email.  If you are still using an alpha pager or sending non-secure text messages, you ARE in violation of HIPAA regulations and at significant legal and financial risk.

Secure Interactive Messaging is your solution. https://www.directlineinc.com/medical-answering/.  For more detail on the process of how our Secure Interactive Messaging service works click here.

Here’s a case study we came across recently that really highlights the fact that a simple mistake can be costly. 

Because a small private practice did not ensure that their patient information was secure, they were fined when an employee posted patient information on a public virtual calendar through non-secure emails. The result was public access to private patient information and a $100,000 fine.

SIM allows you to receive critical information via a secure messaging process. The “one click” check-in allows your staff to acknowledge receipt without having to speak to a Call Agent. This will save you time, money and will help you improve response time to patients and colleagues.

Your Medical Answering service is considered a business associate by Federal Government regulations therefore; you MUST be 100% positive that your answering service provides HIPAA Compliant Secure Medical Answering Services. Be sure that your answering service can fulfill your patient contact requirements while simultaneously protecting all Personal Health Information (PHI) that is stored and transmitted.

Top 6 Reasons to Use Secure Interactive Messaging To Ensure HIPAA Compliance:

  1. Reduce HIPAA non-compliance risksecure interactive messaging HIPAA Medical Virtual Receptionist
  2. Repeated alerts to the recipient’s mobile device to ensure prompt message receipt
  3. Encrypted/secure “message delivery”  and “Message Read” receipts, verifying receipt of the message by the recipient and verifying when the message is opened
  4. Ability to send secure/encrypted messages to mobile devices (better than text)
  5. Ability to send large amounts of data/information instantly
  6. Can be used over Wi-Fi, not just limited to the use of cellular or telephone signal. Operates inside buildings, where sometimes wireless telephone can fail.

Secure Interactive Messaging is our prescription for your communication compliance needs. Our SIM program is extremely safe and secure, and is the premier tool for replacing old paging systems. Using the SIM technology, we can protect your patients’ confidentiality and sensitive medical questions while giving you the freedom to consolidate your devices.

Direct Line Tele Response and our Live Virtual Receptionists continue to be an industry leader for Secure Medical Answering Services. As your trusted Business Associate, we are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) governing the privacy of individual identifiable health information.

Direct Line Tele Response has been the answering service of choice for medical professionals since 1979. www.directlineanswers.com. 888-365-2424

We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.