CATEGORY ARCHIVES: Emergency Response

How A Dispatching Service Supports Trade Companies And Their Technicians

How A Dispatching Service Supports Trade Companies And Their Technicians Trade services including HVAC, Plumbing, Electrical and Roofing Contractors typically manage a significant number of field technicians as well as an active on-call schedule. Communication can be challenging and potentially dangerous, especially if one of the techs is under the house or on the roof….
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How A Bay Area After Hours Dispatching Service Can Help Your Business

Bay Area After Hours Dispatching — The Right Coverage Built For Your Business By choosing an after-hours answering service your business can virtually be available around the clock, ready to address the needs of your callers even if it’s 3:00 in the morning. An after-hours answering service assists you with increasing your competitive edge (because…
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Top 5 Requirements Doctor’s Have for HIPAA Compliant Answering Services

Since 1979, Direct Line has been providing 24 hour live answering services for medical professionals and hospitals. Even though we’ve expanded our reach into other industries, we’ve learned that most of our medical clients generally have the same requirements which are to ensure patient satisfaction, HIPAA compliance and PHI security. This article addresses the top…
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Property Management Answering Services

As a premier property management answering service here in the Bay Area, Direct Line Tele Response is honored to be participating in the Rental Housing Expo (RHEXPO) in Sacramento next week. This event is the largest educational conference and trade show for the rental housing industry in the Sacramento Valley region. The Rental Housing Association…
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What do Property Managers, Water Leaks, Mold and Answering Services have in Common?

As a Property Manager, you receive calls from tenants during all hours of the day and night. It’s been our experience that the firms we provide property management answering services and urgent/emergency dispatch for require immediate and urgent notification for any call related to water problems. Bigger issues stem from leaks because water quickly sets the…
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The American Red Cross and Direct Line Tele Response Provide Disaster Recovery Support to the Oroville Dam Community Evacuees

The good news is that it looks like the recent rain in Northern and Central California is putting a dent in and possibly erasing a multiyear drought. The bad news is, with the amount of rain that’s occurred, a potentially catastrophic failure of the emergency spillway of the Oroville Dam system has developed. As the…
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