Bay Area After Hours Dispatching — The Right Coverage Built For Your Business
By choosing an after-hours answering service your business can virtually be available around the clock, ready to address the needs of your callers even if it’s 3:00 in the morning. An after-hours answering service assists you with increasing your competitive edge (because you’re available and your competition isn’t) while decreasing your labor costs.
All you need is a professional service with knowledgeable and experienced dispatchers. Our team of professionally certified agents will answer your inbound calls live, and dispatch to either your support staff or on-call field technicians. Our logic based technology allows agents to determine if calls are routine or urgent and dispatch according to your custom scripted solutions —saving you time and money.
As simple as it may sound, after-hours dispatchers aren’t that easy to find here in the Bay Area —especially when it comes to specific needs such as emergency response, on-call field-technicians, plumbing companies and tech support, just to name a few.
With Direct Line, you receive a custom dispatch process that is in line with your after-hours response requirements. You will have a team of agents that assist callers, document messages and dispatch accordingly. We even have an online web portal where you can log in anywhere you have internet access and update your after-hours on-call schedules in real-time.
Whether it’s text messages, phone calls or inputting tickets into your service management software or CRM, a skilled team of after-hours dispatchers can get the job done in the right way.
The 3 Main Benefits Of Having An After-Hours Dispatching Service
- Business continuity 24/7/365– With a skilled after-hours dispatching service in the Bay Area, your business can operate 24 hours a day, 365 days a year. It actually doesn’t matter what “after hours” means to your organization —this type of service can function as an emergency line and ensure maximum business continuity.
- Affordable after-hours dispatch coverage– Believe it or not, a team of specialists managing your after-hours dispatching, costs less than you might think. Compared to the cost of hiring multiple employees for different shifts (especially here in the Bay Area), you pay for the time agents spend working in your account.
- Accuracy in every industry– Skilled at using sophisticated technology, after-hours dispatchers make sure that your calls are processed accurately and sent to you via text, email or a call.
The greatest benefit of all, however, comes in the form of increased trust in your brand, more satisfied customers and all-hours coverage for their unique needs. This is part of increasing your competitive edge,
Our affordable after-hours dispatching service here in that Bay Area is the most efficient manner to address your callers needs while increasing your ROI, all because you’ve elevated your service level and response time.